The lost order

  • Resolved megosoft

    (@megosoft)


    4 years, 3 months ago

    Our client (owner of website) has got the confirmation e-mail with receipt and voucher, however there is no such order in wp-admin.
    Here’s the screenshot of received e-mail: LINK
    As you can see, there is order ID 56.
    However, when I open the wp-admin, I can’t see that order: Link

    As you can see, orderID56 is missing. The same situation is in database: Link

    How could this happen?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Codemenschen

    (@codemenschen)

    Hi @megosoft

    Is this happening with all successful order? or only with this specific order? Because if only with this order then there is a possibility, by mistake it has been deleted by any wp user from your site.

    And if every time this is happening then can you please confirm if from success page
    don’t has “[wpgv_giftvouchercancelpage]” this shortcode anywhere! because this can delete the order.

    Thread Starter megosoft

    (@megosoft)

    Hi, this is the only one page with that code: https://prnt.sc/u5gbmh
    So you think, the only way to do that is, that someone has accidentally removed the order from wp-admin?

    Plugin Author Codemenschen

    (@codemenschen)

    Hi @megosoft

    Yes, Either the order deleted by mistake or somehow “[wpgv_giftvouchercancelpage]” this function called after successfully placed order.

    You can test by add one manual order. To add order for testing you can add test credentials from plugin settings. If the cancel shortcode called from the success page anywhere then order will be delete.

    Let us know if you have any further queries.

Viewing 3 replies - 1 through 3 (of 3 total)
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