The mask does not work correctly

  • Resolved yliadr

    (@yliadr)


    5 months, 2 weeks ago

    Often, in popups or just on the site in various constructors (there is no pattern), the mask stops working. Zeros are automatically substituted. And does not allow you to enter other data. The cache plugin was disabled and cleaned, it does not help. It was not possible to identify the plugin causing the problem (at the same time, the mask may not work in one place, but in another it may work. More often this problem is in the buttocks)

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Amimul Ihsan Mahdi

    (@amimulihsanmahdi)

    Hello There,

    I have checked your form on the page and it seems like the form is working fine, please see the screenshot. As you have mentioned, the mask works on other places at the same time, the issue might be related to caching. I understand that you have disabled the caching plugin however, there might be server-side caching enabled on your website which can cause the issue. Would you mind checking the server-side caching and see if this resolves the issue?

    Thank you

    Thread Starter yliadr

    (@yliadr)

    @amimulihsanmahdi, Yes, it’s working now. But how to solve this problem? It occurs periodically on various sites, so you have to disable the mask

    Thread Starter yliadr

    (@yliadr)

    It also does not affect whether there is a placeholder or not

    • This reply was modified 5 months, 2 weeks ago by yliadr.
    Thread Starter yliadr

    (@yliadr)

    It also does not affect whether there is a placeholder or not

    Plugin Support Amimul Ihsan Mahdi

    (@amimulihsanmahdi)

    Hi there,

    The mask input works fine on our end and we have tested the placeholder issue as well, kindly check the screenshot. Your issue is site-specific and we need further information to investigate this. Would you please check the server-side caching issue as mentioned earlier? In addition, can you check the plugin conflict issue by temporarily deactivating all the plugins except Fluent Forms and see if the issue is resolved?

    Thank you

Viewing 5 replies - 1 through 5 (of 5 total)
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