The mask doesn’t work on the website

  • Resolved max9003

    (@max9003)


    3 years, 3 months ago

    Hi guys!

    A great WPForms plugin, everything works fine, but this is the only problem that happened: I add a mask to one of the fields in a WPforms set up https://freeimage.host/i/R2SYiB, but for some reason, the mask doesn’t work on the website https://freeimage.host/i/R2ScKP

    Has anyone ever encountered such a thing? What could be the matter?

    Here is a link to the site for testing https://kupeev.ru

    Go to the website and click on the green callback button in the lower right corner of the screen to display the form with the only field where the mask should be

    Active plugins on the website:

    All 404 Redirect to Homepage: 1.21
    All In One WP Security: 4.4.9
    Brizy: 2.3.6
    Database Backup for WordPress: 2.4
    LayerSlider WP: 6.6.8 (needs update – 6.11.8)
    Loco Translate: 2.5.3
    Password Protected: 2.4
    Popup Maker: 1.16.2
    Really Simple SSL: 5.0.6
    SiteOrigin CSS: 1.3.2
    Slider Revolution: 5.4.7
    Smart Slider 3 Pro: 3.2.12 (needs update – 3.5.0.10)
    Tawk.to Live Chat: 0.5.4
    Theme Authenticity Checker (TAC): 1.5.3
    TranslatePress – Multilingual: 2.0.6
    Unyson: 2.7.24
    Wordfence Security: 7.5.4
    WPForms Lite: 1.6.8.1
    WP Migrate DB: 2.0.2 (needs update – 2.1)
    Yoast Duplicate Post: 4.1.2

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter max9003

    (@max9003)

    Hmmm, I suspect that this is due to some kind of plugin conflict or the theme itself, because I have now install WPForms on another website, the mask works fine there..

    On the website where the mask doesn’t work, I have the theme The Core Child from ThemeFuse

    Hello @max9003,

    Thanks for writing in and we’re sorry to hear about the trouble you’re facing.

    I tried the custom input mask you have in place in my local setup and it also works without any issues. Please check here for reference.

    I went ahead and checked your site and there seems to be a JavaScript error that hinder the input mask from working. Looking at the error, it looks like your theme, The Core Child also has an input mask script that conflicts with the WPForms input mask.

    When you get the chance, can you please try to see if there is a way for you to disable the theme’s input mask feature? If not, it would be best to get in touch with the theme developer’s support and see if they can provide a way to dequeue the input mask script of the theme.

    I hope this helps and please let me know how it goes.

    Thread Starter max9003

    (@max9003)

    Is there any way to find out which plugin on the website may have a conflict with WPForms? For example, if I will disable them one by one and look at the reaction of the WP contact form?

    Thread Starter max9003

    (@max9003)

    @jadealombro thank you for your help

    I will try to contact the theme developers, but I think that this is not the theme itself and there is one plugin that is fundamentally related to the theme and that uses contact forms with mask function. The name of this plugin is Unyson.

    Hello @max9003,

    Upon checking your website, it looks like the custom mask script is being loaded by your theme.

    Here is the path to the file: https://kupeev.ru/wp-content/themes/the-core-child/js/bootstrap-inputmask.min.js

    I hope this helps and please let me know if you have other questions.

Viewing 5 replies - 1 through 5 (of 5 total)
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