The option to send email to admin doesn’t stay checked in setup

  • Resolved kozmikyak

    (@kozmikyak)


    9 months, 2 weeks ago

    Hi there, I’ve been using the UpdraftPlus free plugin for a few years now on two of my sites, installed back at the time the sites were created, and on those sites I can check the checkbox to send an email to the site admin and it works properly.

    However, on two new sites I created in the last week, I can’t get that checkbox to “stick” on, I can check it and click on “Save Settings” and it tells me the settings were saved afterwards, but navigating back to the plugin settings shows that box as unchecked.

    I’ve checked with a few different SMTP plugins, and I have verified that WordPress can indeed send Emails, besides, the server itself is configured to send PHP emails if no plugin is present for SMTP.

    Wondering whether there was a regression in the code lately, or whether it might be a plugin conflict of some kind.

    I do have Elementor installed on these new sites.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter kozmikyak

    (@kozmikyak)

    I have confirmed that backups are working on a schedule, just want to get the Email notification.

    Looking to purchase 10-site license at some point, but not just yet.

    Plugin Support pbevanudp

    (@pbevanudp)

    Hello,

    What version of UpdraftPlus are you using? I know you mention they are new sites but I just wanted to check since we have recently fixed this issue.

    I’m facing the same issue with free version, 1.23.16.

    After ticking “Check this box to have a basic report sent to your site’s admin address” and clicking on “Save changes”, I reload the page and the checkbox is unchecked.

    Thread Starter kozmikyak

    (@kozmikyak)

    I’m using 1.23.16, I’m on auto-update. I also use it on two older sites, for which that checkbox was already checked before it got to this version, and they actually work.

    I’ve verified that I can send SMTP and have tried various plugins and methods of using SMTP, so I’m pretty sure it’s related to that checkbox not sticking.

    I’ll test again and see if an auto-update fixed it.

    Thread Starter kozmikyak

    (@kozmikyak)

    Nope, not fixed yet, checkbox still isn’t persistent when its’ set. If you navigate away from the just-saved settings page, and navigate back, the checkbox is unchecked.

    Plugin Support vupdraft

    (@vupdraft)

    Hi,

    Apologies for the inconvenience. This was a bug and we will have a fix soon.

    Thread Starter kozmikyak

    (@kozmikyak)

    No huge emergency, but thanks for looking into it, it’s generous of you to let people use it in basic fashion for free and I appreciate that.

    Plugin Support vupdraft

    (@vupdraft)

    We would not want to keep a big in either the paid or free versions.

Viewing 8 replies - 1 through 8 (of 8 total)
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