[NSFW] The order status shows as Canceled

  • khemerjay24

    (@khemerjay24)


    1 year ago

    When using a credit card to place an order, the client is unable to receive an email confirmation of the order. The order status shows as “Canceled,” but the client has made a payment through ApcoPay.

    When I use a coupon, the status is “Processing,” and I also receive an email confirmation of my order.

    How can I resolve the issue of the ‘canceled’ status on my order when using a credit card? We use ApcoPay as our WooCommerce payment method.

Viewing 1 replies (of 1 total)
  • hrn1995 (woo-hc)

    (@aguinaldodarla)

    Hi @khemerjay24

    It seems like there could be an issue with the ApcoPay payment gateway integration with your WooCommerce store. When a customer places an order using a credit card through ApcoPay, the order status should normally update to “Processing” and an email confirmation should be sent out, similar to what happens when you use a coupon.

    Could you please share a copy of your site’s System Status Report so that we can better understand your site’s current environment?

    • System Status Report: navigate to WooCommerce → Status → select Get system report and then Download for support. This will download a TXT file that has the contents of the SSR to share with us.
    • Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.
Viewing 1 replies (of 1 total)
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