The page isn’t redirecting properly

  • Resolved bcvcbhqyxcgakhh

    (@bcvcbhqyxcgakhh)


    11 months, 1 week ago

    The .htaccess and wp-config.php file both reference the W3 Total Cache plugin which could be one of the key factors causing the redirect.

    Do you have also possibility to stop redirections as we do not have access due to this problem.

    Can be possible paid support to manage redirection caused by W3 Total Cache as we can not login anymore?

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @bcvcbhqyxcgakhh

    Thank you for reaching out.
    W3 Total Cache adds the constant to the wp-config.php to enable caching and to be able to perform caching.
    In the .htaccess, W3TC adds the rules (depending on your configuration) that are used for rewriting (Browser Cache, Page Cache, Minify…)
    W3 Total Cache does not redirect. You can check this by removing al W3TC references from both wp-config.php and .htaccess and see if it helps!

    Thanks!

    Thread Starter bcvcbhqyxcgakhh

    (@bcvcbhqyxcgakhh)

    As we do not have anymore a clue, can be paid solution to bring back login WP form?

    Why is server error 500 if we disable plugin folder and redirections happens when we enable your plugin?

    CloudFlare is disabled. We tried all but it can not be brought back. As I understand disabled plugin should not break a login form.

    Will be one solution to upload again the latest plugin material and delete existing? Will be still stored settings if we delete a plugin content and upload again?

    We have a backup for working WP installation but it will be not possible to be logged in. Even I disable ALL plugins, it will be redirection issue. If I see SUBdomains, it will be redirected into https://www.example.com/wp-signup.php/?new=blog.example.com

    I have maybe found solution. Certificate is not enabled inside browser even enabled inside cPanel. It means any redirection can not work us certificate is not enabled and it will break any login form?

    Thread Starter bcvcbhqyxcgakhh

    (@bcvcbhqyxcgakhh)

    I have further validated causes. How is possible login page throws NONE validated certificate but cPanel system pushes validation. Just login page URL is NONE certificate but all other work without any issue?

    Thread Starter bcvcbhqyxcgakhh

    (@bcvcbhqyxcgakhh)

    Where is rewritten login URL caused by Total Cache which does not detect secured certificate just for login page?

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @bcvcbhqyxcgakhh)

    Thank you for your feedback.
    This seems not to be related to the W3 Total Cache because W3TC does not mess with the certificate or redirection of any kind.

    Please follow the steps below to completely remove the W3 Total Cache, and see if the issue still occurs.

    1. Delete wp-content files and folders
    • cache folder
    • w3tc-config folder
    • object-cache.php (if exists)
    • advanced-cache.php (if exists)
    • db.php (if exists)
    • upgrade folder
    • delete w3-total-cache folder in wp-content/plugins/ (if exists)
    1. Delete Cached Files from CDN (if using CDN)
      Besides deleting all the relevant files, if you use CDN then ensure to purge the cached content from your CDN. This is necessary when you enabled minify option in W3TC settings. You should delete the minified and combined scripts and CSS files from your CDN server to avoid the site breaking on the browser.
    2. Go to your wp dashboard and re-install W3 Total Cache

    IF the issue still persists after these steps, then the issue is not related to the W3 Total Cache and you should check with your hosting provider about this issue.

    If the issue is gone, re-install W3 Total Cache, and re-enable the settings one by one that you need for the optimization (not all of them) so you can determine what may be causing the issue.

    Thanks!

    Thread Starter bcvcbhqyxcgakhh

    (@bcvcbhqyxcgakhh)

    Thank you for your message. We will try to do the best,

    Thread Starter bcvcbhqyxcgakhh

    (@bcvcbhqyxcgakhh)

    There is any reason inside cPanel and WP installation but MYSQL value makes redirection. Which MYSQL table causes redirections and can be reset as it seems Cache is very complicated in WP using Multi WP installation.

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @bcvcbhqyxcgakhh

    This is not caused my caching.

    Does the issue occurs when W3TC is completely removed?

    Thanks!

    Thread Starter bcvcbhqyxcgakhh

    (@bcvcbhqyxcgakhh)

    I have checked triggers.

    GET /wp-login.php HTTP/1.1 or HTTPS is all the time warning message.

    Which setting causes GET /wp-login.php HTTP/1.1 as I undertsand HTTPS should be used as secured connection.

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @bcvcbhqyxcgakhh

    This is not related to the W3 Total Cache.
    You either have some custom rule in your configuration file – .htaccess or some server configuration problem.
    In any case, I would advise reach out to your hosting provider for more assistance with this.
    Thanks!

    Thread Starter bcvcbhqyxcgakhh

    (@bcvcbhqyxcgakhh)

    Thank you for the message! We solved permission folders and file.

    I see it is very complicated using Multi WP installation and Cache plugin. Any break in file permission will crash installation and very time consuming.

Viewing 11 replies - 1 through 11 (of 11 total)
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