the paypal button is not active after the cart

  • Resolved handchess

    (@handchess)


    6 months, 2 weeks ago

    Hi as you can see after purchasing a product and placing it in the cart I go to the payment. The PayPal button is not clickable and is grey. Previously it was in color and everything worked correctly. Many payments arrived and PayPal was blocked. Now, however, PayPal works normally but the PayPal button in WooCommerce doesn’t work

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @handchess,

    Thank you for reaching out. I tested your website to see if I could replicate the issue, but everything worked properly. Check out the screenshot below to see my results:

    Since the PayPal button was previously working and has now turned grey and unclickable, this could be related to a temporary issue that might be resolved with a few troubleshooting steps. Here’s what I suggest:

    Clear Browser Cache: Sometimes, the browser cache can cause older versions of web pages to display. Please clear your browser cache and cookies, then try accessing the checkout page again.

    Plugin Conflict: There might be a conflict with another plugin that’s affecting the PayPal button. To check this, temporarily disable all other plugins except WooCommerce and PayPal, then see if the button works. If it does, re-enable the plugins one by one to identify the conflicting plugins.

    Let us know if there’s anything else we can help you with.

    Thread Starter handchess

    (@handchess)

    @afzalpansuvi hi, I don’t know how you did it, I cleaned everything cclear, I registered a new user but the problem persists

    • This reply was modified 6 months, 2 weeks ago by handchess.
    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello handchess

    Thank you for your reply.

    I checked the website and this is how it appears on my end.

    Could you please share more details like which browser you are using and which operating system? Also, have you tried a different device?

    Please let me know ??

    Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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