The pencil disappears

Hi iryna,

Unfortunately, we were not able to replicate this issue on our end. Just so we have a better understanding of the situation, is this issue occurring for all email templates or just a specific one?

Also, I can see that you are trying to use HTML in the content, but that you have some incorrect HTML in there (i.e. the half-closed p tag with what looks like the rest of another tag after that). If you remove all HTML, does it correct the issue?

It happens for all templates. I don’t use tags, the tag appears on its own when I try to edit each part of template. I don’t write div for myself, it happens automatically. When I delete it, screen #4 happens

Then that definitely sounds like a conflict with something else. Something is escaping the output from the WYSIWYG WordPress editors used in our plugin’s email builder. Do you have any security or optimization plugins installed? If not, then could you please try temporarily deactivating all other plugins except ours, to see if that makes a difference? If so, then you could reactivate them one by one to see which is conflicting.

I deactivate all plagins except yours, and this problem hasn’t gone away. Nothing changes, same situation

Hi iryna,

You could also try switching to a default WordPress theme as a test.

If that makes no difference, then could you please enable WordPress’s?debug?mode and log (https://www.ads-software.com/support/article/debugging-in-wordpress/) and then make the error happen again? After doing this, does it any error message on the page (hopefully with reference to a specific file in our plugin)? Could you also check the log to see if there are any entries related to/at the time the error occurred, and forward that section to us?