the player is not showing

Hello @barceloch

Thank you very much for using our plugin. Could you please indicate the URL to the page that includes the player?

Best regards.

…for now is a test page on localhost… ;(

Hello @barceloch

Ok, please try the following modifications.

1. Tick the “Forces the audio player to be displayed in the product title.” checkbox in the plugin settings (Accessible through the menu option “Settings > Music Player for WooCommerce”)

If you have installed a plugin to handle the website’s cache, please, purge the browser and website caches.

2. If the previous modification does not fix the issue, and you have a template for the products pages, insert the shortcode for the playlist without the products_ids attribute:

[wcmp-playlist layout="new"]

If you are inserting the playlist via template file you can do it by code:

<?php 
print do_shortcode('[wcmp-playlist layout="new"]');
?>

Best regards

Not working ;(…

…with Astra Theme I’m using Brandstore Template…

Hello @barceloch

My apologies for the inconvenience.

There are different possible causes for the issue you describe, from players misconfigured, plugin conflict, or the website cache configuration. It may be related to the server configuration (folder permissions, the PHP allocated memory is not enough to generate the demo audio files, etc.) between others. Detecting which one is occurring on your site is quite difficult if it is hosted locally.

Please, include a screenshot of the player settings in any of your products. Furthermore, check the source of the public product’s page (by pressing CTRL+U), and let me know if the <audio> tags are present.

Best regards.

No, on the source of product page there is no audio tag…

Hello @barceloch

Have you configured the WooCommerce product as downloadable and included at least one audio file in the list of files to download?

Best regards.

Yes, the file is marked as downloadable and it is .mp3, I will try to mount everything new, check with fewer plugins and check permissions on server. Something must be creating the conflict…

Hello @barceloch

Could you please send me the website info? It is accessible through the “Tools > Site Health” menu option, click on the “Info” tab, and then press the “Copy site info to clipboard” button.

Best regards.