The playlist is suddenly not displaying any more

  • Resolved rgrasso2

    (@rgrasso2)


    4 years, 6 months ago

    Hello,

    My current versions :
    Wordpress 5.5
    Powerpress 8.3.5

    I have bene using Powerpress successfully for months, and the playlist too; it may be since the last update I ran this morning : the playlist is not showing up anymore. Here is the code in the page :

    [powerpress_playlist slug=”1sthour” limit=1000 style=”dark” type=”audio”]

    I am a Linux sysadmin, I am just helping here, I am not that good at troubleshooting this stuff : I see the code for the playlist with the inspector, but I am not able to figure out what is wrong.

    Can you help me ?

    Robert

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Mike Dell

    (@benzoid)

    Hi Robert,

    One thing to make sure of is in the PowerPress settings > Advanced menu, the PowerPress playlist is checked. If not, check it and save changes.

    That is the first thing I would try.

    -Mike

    Thread Starter rgrasso2

    (@rgrasso2)

    Hi Mike,

    Thanks for the very quick answer.
    It is checked.

    Robert

    Plugin Support Mike Dell

    (@benzoid)

    That playlist player is the stock WordPress Playlist.

    Try putting just [powerpress_playlist] in and see if that works. If it does, maybe some of the variables changed.

    Thread Starter rgrasso2

    (@rgrasso2)

    I just did it, it is still totally void

    Thread Starter rgrasso2

    (@rgrasso2)

    Ok, the standard wordpress playlist is not showing up either : must be our old style.

    You can close this ticket.

    Robert

    Plugin Support Mike Dell

    (@benzoid)

    Next thing. Try checking for a plugin or theme conflict.

    Sometimes themes or other plugins will supress all players. I normally turn off plugins one by one and see if the player comes back.

    You could try setting the “having issues” pulldown to one of the “Yes” answers. Find that in the PowerPress > settings > website > Shortcodes menu (near the bottom).

    -Mike

    Plugin Support Mike Dell

    (@benzoid)

    Did any of the “Yes” answers fix the problem?

    Do the normal PowerPress players (on posts) show up?

    Thread Starter rgrasso2

    (@rgrasso2)

    Sorry, I am in France, Europe, it was my night 7 hours ago.
    I just troubleshooted my staging website : as soon as I replaced the theme with a modern one, the playlist was visible again : so it is our old theme.

    Robert

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘The playlist is suddenly not displaying any more’ is closed to new replies.