The plugin broke down our website

  • Resolved beautyspot1

    (@beautyspot1)


    2 years, 4 months ago

    Yesterday we received a msg from wordpress manager that our site was down because of pixel manager plungin. And it was. We had to take it off to solve the problem.
    This is the msg we received.

    Λεπτομ?ρειε? σφ?λματο? - PROBLEM DETAILS
===========================================
?να σφ?λμα τ?που E_COMPILE_ERROR εντοπ?στηκε στη γραμμ? 59 του αρχε?ου /var/www/vhosts/beautyspot.gr/httpdocs/wp-content/plugins/woocommerce-google-adwords-conversion-tracking-tag/wgact.php. Κωδικ?? σφ?λματο?: require_once(): Failed opening required '/var/www/vhosts/beautyspot.gr/httpdocs/wp-content/plugins/woocommerce-google-adwords-conversion-tracking-tag/vendor/freemius/wordpress-sdk/start.php' (include_path='.:/usr/share/pear/:')

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author alekv

    (@alekv)

    Hi

    What version of the Pixel Manager have you installed?

    Kind regards
    Aleksandar

    Thread Starter beautyspot1

    (@beautyspot1)

    Hello Aleksandar,
    we have been using it for a while. Version 1.25.1

    This happened after the latest update of the plugin, just yesterday afternoon.

    Hi @beautyspot1,

    Would you mind sending a message to [email protected]? We’ll send the next instructions once we received your message.

    We’re looking forward to your message.

    Regards,
    Kenneth

    Hi @beautyspot1,

    Just an update, here’s what our license provider said about the issue.

    This issue usually occurs when the contents of the plugin’s ZIP file were not successfully extracted for some reason.

    Could you check if these files exists on your server?

    /var/www/vhosts/beautyspot.gr/httpdocs/wp-content/plugins/woocommerce-google-adwords-conversion-tracking-tag/vendor/freemius/wordpress-sdk/start.php

    In case it doesn’t, please try reinstalling the plugin. But this time, please make sure that the above-mentioned files are existing before checking again if the issue persists.

    If the issue persists, please contact your hosting provider so they can investigate why that specific file is not being loaded on your server. They can check for existing file permission issues.

    I hope that helps.

    Let me know how it goes.

    Regards,
    Kenneth

    Thread Starter beautyspot1

    (@beautyspot1)

    We have deactivated the plugin for now, and sent our communication to the support mail.
    Regards,

    Resolved over [email protected]. So, I’m closing this thread now.

    Feel free to reply to this thread should you have a similar issue.

    Thanks!
    Kenneth

Viewing 6 replies - 1 through 6 (of 6 total)
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