[NSFW] The plugin disappears and the menu does not appear on the web.

Same problem :/

Hi @luchozero I replied to your email.

Hi @galacticnikita can you let me know your site URL and happens exactly?
If you have any cache plugin don’t forget to purge it.

Thanks.

@takanakui

Hello Rui, thank you for your reply.
My plugin is activated right now in the dashboard, but it is not showing up on the mobile website on the top.

I don’t have any Cache plugin installed.

IT is weird, if I would deactivate and instantly reactivate the mobile menu plugin in my dashboard the mobile menu header would show up on my mobile site but disapper again after a few hours.

@galacticnikita can you provide me your site URL?

If you don’t want to share it reach to us using the form on this page
https://www.freshlightlab.com/contact-us/

@takanakui oh I’m sorry!

https://www.galacticnikita.com/

It keeps happening to me. The plugin on the third or fourth day without disappearing any disappears and stops working, despite the fact that if I consult by FTP it is still in the folder and all the files. As I mentioned before, if I deactivate the plugin and activate it again, then that is when it appears again …
It has already happened to us three times.

@luchozero and @galacticnikita can you try to disable the option “Enable only in mobile devices” and set the Mobile Menu Visibility to 759px like in the screenshot below
https://cln.sh/4CZgMi

Thanks

@takanakui
Did exactly what you said but unfortunately the menu is not showing up on mobile.

@galacticnikita

Can you fill that form on the page I shared above? Need to ask something in private.

Thanks

@takanakui
I send a message. Thank you for your time!

@luchozero In @galacticnikita situation it was a cache plugin where I enable the auto purge https://cln.sh/NgXwKV

Will close the topic for now.