The plugin does not exist

  • Resolved ferda2

    (@ferda2)


    10 months, 1 week ago

    I logged into the WordPress admin and I don’t see the Backup Migration plugin in the plugin overview. There is a warning at the top of the page: The backup-backup/backup-backup.php plugin has been disabled because an error occurred: Plugin does not exist. Everything was fine yesterday. WordPress 6.4.2, PHP 8.2.9 (Apache). Is it possible for the plugin to uninstall itself? I checked the plugins folder via FTP and Backup Migration is not there. There is only backup-migration-config.php file (commented inside) in the wp-content directory.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support MixHa

    (@mixha)

    Hello @ferda2 ,

    The plugin will not uninstall or disable itself for any reason. Some third party might have done that. Please reinstall the plugin, and provide us with a debug log so we can try to replicate the issue and catch the potential culprit:

    Please navigate to the plugin section Troubleshooting > Check advanced options and click on the button:
    Share debug info with BackupBliss team

    And here’s a screenshot that shows where to get it: https://prnt.sc/lKbjrSAqQudm

    Please paste the debug code in your reply.

    Kind regards

    Thread Starter ferda2

    (@ferda2)

    Everything is fine now. I changed passwords (FTP, database, etc.). I have checked for file integrity, malware and enabled logging.

    Plugin Author iClyde

    (@iclyde)

    Hi @ferda2

    That’s strange what you describe, backup-migration-config.php is our static config file commented to protect its contents, which our plugin can still read.

    Overall if you use some security plugins or jetpack plugin itself, it could cause the issue as jetpack tend to remove plugins from time to time based on their “recommendation and preferences”.

Viewing 3 replies - 1 through 3 (of 3 total)
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