The plugin end button does not work

  • The plugin end button does not work.
    I configure the plugin until the last stage and when I finish the button does not work.
    Can someone help me?
    Thank you!
    Regards,
    Arnold Popescu

    The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)

  • I’m seeing the exact same problem. I get to the last screen in the setup sequence, the Finish button is disabled and I cannot complete.

    The page is: https://hudsonvillehoney.com

    Having exactly the same issue and came here to report it. I can’t complete the last stage of the connection. The ‘Finish’ button is grey’d out. I had just updated the plugin to the latest version too before I setup, so it possibly is to do with newest version>

    same problem here.. i can;t finish setup because finish button is jus tgrey and i can;t finish setup and can’t use plugin… please fix that i really need this plugin

    Hello. I have the exact same problem and have come here to report it. Not possible to complete the configuration. I even tried with the old plugin that I have on another site (V 1.8) but it’s the same!

    FYI – I just got around this by uninstalling the plugin and using my page itself to generate the code in the settings. There’s a ‘Setup chat on my website’ button in the settings area that spits out some code to install on your site, does the same thing. Plugin only acts as a helper of sorts.

    So I switched to Chrome (from Safari) and re-did the setup and now the finish button on the last step was active for me. All is working now.

    If you’re still having the problem maybe try a different browser?

    Having the exact same issues and I’ve tried mine on Safari & Opera and that didn’t help.
    Going to give it a go by adding the code manually…

    Hopefully it works ??

    Plugin Author Facebook

    (@facebook)

    Hi,

    Thanks for the report. We are working on a fix right now. So far, our investigation shows that the issue is limited to select browsers only. Chrome browser seems to be working for other users.

    Regards
    Facebook Team

    Thread Starter arnoldpopescu

    (@arnoldpopescu)

    I also tried chrome, it still doesn’t work

    Chrome doesn’t work for Mac OS X

    Chrome on macOS doesn’t work

    Plugin Author Facebook

    (@facebook)

    Hi,

    The update/fix has been deployed. Could you refresh/clear the browser cache and try going through the setup flow again?

    Regards
    Facebook Team

    Thread Starter arnoldpopescu

    (@arnoldpopescu)

    Thank you!

    Regards
    Arnold Popescu

    Thread Starter arnoldpopescu

    (@arnoldpopescu)

    It’s still a small problem, it doesn’t work on mozilla firefox

Viewing 14 replies - 1 through 14 (of 14 total)
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