The plugin is completely broken after update to the latest version

Hi @aboutaudio,

Thank you for reaching out to us for assistance and sorry to hear about this issue occurring with the plugin. Could you reach out to us via our support form so we investigate this further? In your support request please include any PHP logs, additional information about the problem, and if possible temporary administrator access so we can check on the issue directly on the site.

It’s also possible that this is related to a problem with the database, so one possible solution would be to uninstall the plugin again, check the database for any tables whose name starts with wp_sbi_ and remove these if they exist, and then re-install.

Best regards,

Louis

Hi, thanks for your reply – I’ve actually tried to reach out through the support form before writing on this forum, though the support form requires me to put a license key to submit a ticket – which I don’t have one since I’m using the free version. How should I get it processed?

Also appreciate your suggestions for the database check, though I’ve went through my database files via FTP yet I don’t see any file or folder including wp_sbi_

Thanks,
Paul

Hey @aboutaudio,

Just hopping in here to let you know the form is available to our free users as well – just select the free version of the plugin; https://a.supportally.com/PaYKJ8. If you still have issues filling in the form you can opt to use the General Inquiries form instead just to ensure we can continue troubleshooting your issue here.

Many thanks!

Thanks for your quick response – I’ve just submitted the ticket. Not sure why the Free option wasn’t appearing before but now it did!

I also have the same problem, settings pages are blank and in oEmbed page you can see the vuejs template tags {{ … }}

Sorry, I just disable adGuard adBlocker extension on my browser and now it works

^^^
No, thank you very much, actually. My issue was the AdGuard as well! Just looked up regarding this matter and seems like others have experienced the same thing due to AdGuard flagging Smash Balloon as spam. Still don’t know how I didn’t suspect this as the reason. Thanks again for your help!

@dacmail and @aboutaudio Thank you both for the additional information here, it is really good to know!

We will dig into this to see why this is occurring and hopefully make some changes to avoid it fully going forward. If you have any other questions or issues don’t hesitate to reach back out.

Thanks!