The plugin is not synchronizing with google merchant center

  • Resolved nlatuny

    (@nlatuny)


    7 months, 3 weeks ago

    I’ve setup the Google Merchant Center in full. I also have installed the Google Listings & Marketing plugin. But after a week still nothing is synchronizing.

    Image of my plugin page stays like this:

    Image of the finished install of the plugin:

    What else is there to do? I believe my plugin page should change to an overview page of my products.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi there @nlatuny,

    Thanks for reaching out.

    Looking at the second screenshot, it seems there was an issue with the Google Merchant Center connection.

    To resolve this, I recommend you completely disconnect the current connection and set it up afresh. Here’s how:

    • Go to this debug page: example.com/wp-admin/admin.php?page=connection-test-admin-page (replace example.com with your domain)
    • Under Merchant Center, click MC Disconnect
    • Under Google Account, click Disconnect Google Account
    • Go to Marketing > Google Listing & Ads and initiate a fresh connection.

    For further details, please follow this detailed guide.

    Let us know how it goes. We’re happy to help.

    Thread Starter nlatuny

    (@nlatuny)

    Hello @ckadenge,

    Thanks, I did what you suggested, but it end up the same. When I click on “start listing products” the plugin shows me screenshot 2 again and that’s it.

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @nlatuny,

    It looks like you haven’t set up a Google Ads account yet. Would you mind creating one and linking it to your merchant account to see if it makes a difference?

    Let us know how that goes. Looking forward to helping you.

    Thread Starter nlatuny

    (@nlatuny)

    It makes no difference. Still the same screen, with the only difference that is now says Google ads Connected and shows my account number.

    Thread Starter nlatuny

    (@nlatuny)

    Oh there was another change. I could not skip the buy of an ad and, that fished the install.

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @nlatuny,

    It makes no difference. Still the same screen, with the only difference that is now says Google ads Connected and shows my account number.

    For better assistance, can you provide screenshots of the product tabs in Marketing > Google Listings and Ads > Product Feed Tab.

    For screenshots, you may use https://snipboard.io – please follow the instructions on that page, then paste the URL in this thread.

    Oh there was another change. I could not skip the buy of an ad and, that fished the install.

    Do you mean everything is working fine now? For better assistance, can you provide screenshots showing the issue on your end?

    Additionally, did you receive an email from Google regarding the competition of the review process?

    Can you share a copy of the following:

    • Fatal Error log: Share a copy of any fatal error log related to Google Listings and Ads found under WooCommerce → Status → Logs.

    You could copy and paste your reply or share it via Mozilla Community Pastebin and share the link here.

    Looking forward to hearing from you soon.

    Thread Starter nlatuny

    (@nlatuny)

    With my latest comment I did mean indeed that it’s resolved now, thanks.

    • This reply was modified 7 months, 3 weeks ago by nlatuny.
    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @nlatuny,

    With my latest comment I did mean indeed that it’s resolved now, thanks.

    Thanks for the heads up and the clarification. This may help others who face the same issue with their Google Ads account not connecting.

    Cheers!
    -OP

Viewing 8 replies - 1 through 8 (of 8 total)
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