• Resolved kharon22

    (@kharon22)


    I have the plugin updated but even so the second image of the variable products is not shown

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support fizanzvai

    (@fizanzvai)

    @kharon22

    Please make sure your theme has any gallery features or not. If your theme has a gallery feature, please disable the theme-built gallery and enable the WooCommerce default gallery.

    If your theme didn’t provide a visual option to enable the default gallery, please contact theme support and ask them to do it for you.

    Note: Our gallery plugin is an extension of the default WooCommerce gallery. It will not work with your theme-built gallery. Because there are several themes with different gallery structures. It is not possible to make it compatible with each. That’s why we extended the default WooCommerce Gallery.

    Hope to hear from you soon!

    Thread Starter kharon22

    (@kharon22)

    I am using Astra theme. Before the wordpress update it worked correctly after that it stopped working. How do I get it to work correctly again?

    Plugin Support fizanzvai

    (@fizanzvai)

    @kharon22

    Please add the following snippet inside your child theme’s functions.php

    add_filter( 'astra_addon_override_single_product_layout', '__return_false' );

    Thread Starter kharon22

    (@kharon22)

    Thanks for your reply. add the snippet to the child theme but the plugin still doesn’t work

    Plugin Support fizanzvai

    (@fizanzvai)

    @kharon22

    Please kindly do a plugin compatibility check by doing these steps to identify the error :

    => Deactivate all of your additional plugins except WooCommerce and Additional Variation Images Gallery Plugin.

    => See if the problem persists. If the problem is resolved, you can tell which plugin might be the culprit of this error by activating your additional plugins one by one.

Viewing 5 replies - 1 through 5 (of 5 total)
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