• Resolved Patricia

    (@mofokengpatricia10)


    Hi

    I have been battling with accessing the page linked both on the backend(using Elementor) and front end.

    I have tried creating the page from scratch and it does become accessible then after a moment when trying to access the same page I get that error.

    Please note: other pages can be accessed using Elementor and on the front end with no issue

    Any solution or way to go around this is appreciated, thank you.

    The page I need help with: [log in to see the link]

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  • Plugin Support Joel

    (@joelsm)

    Hello,

    Thanks for reaching out! 

    It seems you’re encountering a permission issue with one specific page on your website, while other pages work fine. The error message you’re seeing is related to server permissions, typically tied to Apache’s configuration or the file system on your hosting.

    • Please check the file permissions of the page in question. Ensure the files related to that page have the correct permissions (usually 644 for files and 755 for directories). If you’re not sure how to check this, you can reach out to your hosting provider or check via your file manager or FTP.
    • Sometimes a misconfiguration in the .htaccess file can block access to certain pages. Check if there are any custom rules or restrictions in your .htaccess that might be blocking access to this particular page. You can try renaming the .htaccess file to something like .htaccess_old and see if the page becomes accessible. If it works, the issue lies within the .htaccess file. In that case, you can regenerate it by going to Settings > Permalinks in WordPress and clicking Save Changes.
    • Also, try deactivate all plugins except Elementor and see if the issue persists. If the page works, reactivate the plugins one by one to identify the conflict.

    If not work, since the error message references “Apache Server at Port 443,” there may be server-specific issues. Contact your hosting provider’s support and ask them to investigate the server logs for any clues.

    Let me know how it goes, or if you need further assistance!

    Thread Starter Patricia

    (@mofokengpatricia10)

    Hi @joelsm, I was able to resolve the issue. It was caused by having a duplicate page link. Had to remove a folder that had the same url name as the page name within the site files.

Viewing 2 replies - 1 through 2 (of 2 total)
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