The product does not appear in the store

  • Hello,
    I have a problem that appeared recently, previously the store worked fine. The new product does not appear in the store tab. It is set as public, published, intended for the store. The direct link to the product works, you can buy the product from it without a problem, but the product does not appear on the main page of the store, nor in its category. Where could the problem be?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Stef

    (@serafinnyc)

    Hello @proksabielawa have you tried clearing your cache? A link to your site and the product name would be helpful too.

    Thread Starter proksabielawa

    (@proksabielawa)

    Yes, i clearing cache. Link to page: https://1z700mln.pl/ and sample product: https://1z700mln.pl/produkt/e-book-nowe-przypadki-medyczne-poz-dzieciecy/

    Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi @proksabielawa,

    I understand you’re facing an issue of your recently added product not appearing in your store, and you’ve cleared cache from your end, but the issue persists.

    Firstly, do you remember making any changes before the issue started?

    You mentioned clearing your cache, could you clarify if this was the browser cache or website cache? I’d also like to understand if you’re using any caching plugin in your store, if you are, I recommend purging any cache from the plugin. Once that is done, you can also ask your host to purge any server-side cache.

    Looking forward to your reply.

    Stef

    (@serafinnyc)

    Hi again @proksabielawa since you are using what appears to be a premium theme called Tutor along with Elementor and are overriding the default behavior of WooCommerce I’d suggest reaching out to both the authors of Tutor and Elementor.

    Ensure you are not mixing your categories. For instance Courses and Products and what not. When I filtered products on your Store page I received Tutor courses instead of WooCommerce products.

    So you have a bit of a mix going on. Which means you probably aren’t using the grid from Elementor.

    However, all of these things are outside the guidelines of this forum. We don’t support 3rd party apps such as Tutor or Elementor here. Elementor does have a Facebook group page that a lot of devs hang out and can advise. As for Tutor I’m not familiar with it, but I believe it’s on Themeforest.net

Viewing 4 replies - 1 through 4 (of 4 total)
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