Hi @karen61227
My product is a reservation service. The customer booked a timeslot at 10:30, but when they enter the shopping cart page, it displays as 8:30, which is two hours behind. Even after completing the checkout, the reservation timeslot displayed on the order detail page is also incorrect.
I have tried two different reservation plugins, and both have the same “incorrect time display” issue. Therefore, it can be concluded that it’s not related to the reservation plugin. How can I troubleshoot and resolve this issue?
From what I understand, you’re experiencing a problem with the product’s time display on your reservation service. It appears to be showing a time that’s two hours behind the actual time, and this is happening on both the shopping cart page and the order detail page, regardless of the reservation plugins you’re using. I appreciate your patience and I’m ready to assist you in fixing this issue.
Let’s start by checking the time zone settings in your WordPress and WooCommerce settings. Here are the steps:
- Navigate to “Settings” then “General” on your WordPress dashboard. Ensure the timezone selected is the same as your local timezone.
- Then, go to “General” and then “Store Address” in your WooCommerce settings. Verify that the address is your local address.
If the timezone settings are accurate, the problem might be a conflict with your theme or other plugins. To figure this out, could you temporarily switch to a default WordPress theme like Storefront and disable all plugins except WooCommerce and your reservation plugin? If this resolves the issue, you can pinpoint the conflicting themes or plugins by reactivating them one by one. Here’s a helpful guide on how to test for conflicts: ?? How to Test for Plugin and Theme Conflicts.
If the problem persists after these steps, we could use some more information. Could you tell us which reservation plugins you’re using? Also, does the time discrepancy show up immediately after you set the reservation, or only on the shopping cart and order detail page?
To help us better understand your site’s setup and identify the problem, could you share your site’s System Status report? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.
If there are any fatal error logs, we’d appreciate if you could share those as well. You can find them under WooCommerce > Status > Logs.
Once you’ve gathered this information, please paste it inside a Code block in your reply, or use https://pastebin.com to paste it and share the link with us.
Thanks for your patience and cooperation in this matter! We’re here to help you get this sorted.
