The provided PaymentMethod has failed authentication

  • Resolved aidasj7

    (@aidasj7)


    5 months, 3 weeks ago

    Hello, we have two declined payments with same message:

    Stripe SCA-autentisering misslyckades. Anledning: The provided PaymentMethod has failed authentication. You can provide payment_method_data or a new PaymentMethod to attempt to fulfill this PaymentIntent again. Best?llningsstatus ?ndrad fr?n Inv?ntar betalning till Misslyckad

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  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @aidasj7

    The message you’re seeing typically means that the customer’s bank has declined the payment due to a failure of Strong Customer Authentication (SCA). This is a requirement in the European Economic Area for certain types of online payments.

    The customer needs to reattempt the payment and successfully authenticate their identity. This can be done by following the authentication process prompted by their bank, which usually involves a two-factor authentication.

    If you continue to experience this issue, it might be worth asking your customers to contact their bank to find out why the payments are being declined.

    Additionally, can you confirm if your issue is similar to the ones reported on our GitHub repo here? Specifically, did the order fail in WooCommerce but completed in Stripe? Have you had a chance to check this?

    I hope this clarifies your concern. If you have any other questions, feel free to ask.

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @aidasj7

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

    Thanks!

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