The “Refund Amount” field is deactivated or not working

here is the scrnst link of the backend:
https://drive.google.com/file/d/1FidE8uELOguBVNKa-YNc9PXMYG9e_VQq/view?usp=sharing

Does the method of payment for this order allow refunds?

“Consult the documentation or support of your payment gateway on whether manual refunds are available. You will either need to:
Log in to your payment method account and process the refund there.
Transfer the money from your bank account manually.”
From:
https://docs.woocommerce.com/document/woocommerce-refunds/#section-4

Hi @sourov17 –

Since we haven’t heard back from you, and this thread has been inactive for a bit, I’m going to mark it as Resolved now for the overall health of the forums. Please feel free to open a new one if you have any further questions.

Cheers!