The reply sent by the server is broken

  • Resolved Valdinia

    (@valdinia)


    9 months, 1 week ago

    During Media Library content scan I get a popup with this error:
    The reply sent by the server is broken.
    Retry AUTO RETRY SKIP etc

    In the console I see this error:
    POST https://mysite.ro/wp-json/media-cleaner/v1/extract_references 500 (Internal Server Error)

    In debug.log:
    Webhook request failed: cURL error 28: Operation timed out after 5000 milliseconds with 0 bytes received

    We tried to modify our settings for Media Cleaner, to slow the analysis, but no effect.

    We also enabled logging and all we got is a list of images.

    I deactivated all plugins except Media Cleaner, but the error is the same, exactly at the same percentage, 62%.

Viewing 1 replies (of 1 total)
  • Plugin Support Val Meow

    (@valwa)

    Hey @valdinia! ??

    Could you try disabling other plugins during the scan to ensure this isn’t related to something else that might be triggered when a scan is done? Typically, there shouldn’t be any webhook used with Media Cleaner.

    This error is usually server-related and may not be caused by a plugin in most cases. Unfortunately, there isn’t much we can do on our side.

    First, update your WordPress to the latest version if you haven’t already done so.

    If the problem persists, contact your hosting company and ask the support team to check the following points:

    1. Ensure your server is running a recent version of PHP and the cURL library.
    2. Try increasing your Server Memory Limits settings.
    3. The cURL error could be DNS-related. Your hosting company might need to switch the DNS configuration to OpenDNS: link to guide
    4. Inquire if there are any limitations with wp-cron or if loopback is disabled.
    5. Check if there are any firewall or security modules (e.g., mod_security) that could be blocking outgoing cURL requests.

    You can also install the Query Monitor plugin and check the status of the HTTP API Calls on the admin page where the error is displayed.

Viewing 1 replies (of 1 total)
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