The reset password for customers is not working

  • Resolved gmprre4e3

    (@gmprre4e3)


    1 year, 7 months ago

    Hello —- The reset password for customers is not working for customers.

    I also tried creating a username and password for myself – and tried t do it in the backend and it does not work there as well. This is the message I got – — Error: The email could not be sent. Your site may not be correctly configured to send emails. Get support for resetting your password.

    Also creating a new password for a customer in the backend is very slow – about 3-5 minutes.

    Thank you

    • This topic was modified 1 year, 7 months ago by gmprre4e3.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter gmprre4e3

    (@gmprre4e3)

    Note: the link in the first post is NOT a sample link. Thank you

    Hello —- The reset password for customers is not working for customers.

    I also tried creating a username and password for myself – and tried t do it in the backend and it does not work there as well. This is the message I got – — Error: The email could not be sent. Your site may not be correctly configured to send emails. Get support for resetting your password.

    Also creating a new password for a customer in the backend is very slow – about 3-5 minutes.

    Thank you

    • This reply was modified 1 year, 7 months ago by gmprre4e3.
    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @gmprre4e3,

    It seems like you have reached out to the wrong support forum. Could you please confirm if the query is related to the Product Reviews Import Export for WooCommerce plugin?

    Thread Starter gmprre4e3

    (@gmprre4e3)

    Hello – I sent the message again because it was related to “The reset password for customers is not working ” BUT- Last night I noticed it is now working – I should have posted to let you know. Sorry about that.

    BUT for the question on “SIP Reviews Shortcode for WooCommerce?” can you let me know where I should ask those questions.

    Thank you

    • This reply was modified 1 year, 7 months ago by gmprre4e3.
    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @gmprre4e3,

    We’re glad to hear that it’s working now.

    If you have any queries related to the SIP Reviews Shortcode for WooCommerce plugin, then we recommend you reach out to their support team here.

    Thread Starter gmprre4e3

    (@gmprre4e3)

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)
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