The response is not a valid JSON response

Hello Cary,

Thanks for opening a support topic & went through the previous topics.

Our website is hosted with GoDaddy and we also use their WAF service from Sucuri.

To confirm either its conflicted with the GoDaddy WAF or Sucuri you need to apply basic troubleshooting as following:

1. Install and activate the Health Check & Troubleshooting plugin.
2. Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”.
3. From the same screen click on the “Available Plugins” tab at the top right and then click on the “Enable” option next to “Site Kit by Google”
4. Check the Analytics/Search Console dashboard page again

You can exit troubleshooting mode afterwards.

In case if you are still observing issue then please share your Site Health information via form privately so we can help out to locate the cause.

The suggested fix is to whitelist our IP address. Which address should I whitelist in our WAF?

Are you asking about the Site Kit service IP address to whitelist?

Best Regards,

Hello,

I installed and activated the Health Check & Troubleshooting plugin. When I tried to enable the Site Kit plugin, a site failure occurred. I submitted my site health info via your private form.

Thank you!

Hello Cary,

Can you please send us the Site Health information again as it doesn’t have fully information. Also it’d be great if you can share the screenshot/recording of the issue about the site failure. You can use Imgur to share the screenshot. For recording you can use Loom.

Best Regards,

### wp-core ###

version: 5.7.2
site_language: en_US
user_language: en_US
permalink: /%postname%/
https_status: true
user_registration: 0
default_comment_status: closed
multisite: false
user_count: 1
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/rcdalaska18/public_html
wordpress_size: 44.12 MB (46264429 bytes)
uploads_path: /home/rcdalaska18/public_html/wp-content/uploads
uploads_size: 833.61 MB (874101744 bytes)
themes_path: /home/rcdalaska18/public_html/wp-content/themes
themes_size: 14.19 MB (14882835 bytes)
plugins_path: /home/rcdalaska18/public_html/wp-content/plugins
plugins_size: 68.98 MB (72326692 bytes)
database_size: 12.64 MB (13255553 bytes)
total_size: 973.54 MB (1020831253 bytes)

### wp-active-theme ###

name: RCD Child theme (one-child)
version: 1.8.13
author: Red Carrot Design Inc.
author_website: https://redcarrotdesign.com
parent_theme: One (one)
theme_features: core-block-patterns, menus, woocommerce, title-tag, post-thumbnails, post-formats, automatic-feed-links, editor-style, widgets
theme_path: /home/rcdalaska18/public_html/wp-content/themes/one-child

### wp-parent-theme ###

name: One (one)
version: 1.8.13
author: Evolve Themes
author_website: https://justevolve.it/
theme_path: /home/rcdalaska18/public_html/wp-content/themes/one

### wp-themes-inactive (1) ###

Twenty Twenty-One: version: 1.3, author: the WordPress team

### wp-mu-plugins (1) ###

Health Check Troubleshooting Mode: author: (undefined), version: 1.7.2

### wp-plugins-active (16) ###

Automatic Copyright Year: version: 1.1, author: WPSOS
Classic Editor: version: 1.6, author: WordPress Contributors
Gravity Forms: version: 2.5.2, author: Gravity Forms
Gravity Forms HubSpot Add-On: version: 1.5.1, author: Gravity Forms
Gravity Forms Mailchimp Add-On: version: 4.9, author: Gravity Forms
Gravity Forms Signature Add-On: version: 4.0, author: Gravity Forms
Gravity Forms Square Add-On: version: 1.4, author: Gravity Forms
Health Check & Troubleshooting: version: 1.4.5, author: The www.ads-software.com community
LayerSlider WP: version: 6.11.8, author: Kreatura Media
MaxButtons: version: 8.5, author: Max Foundry
Site Kit by Google: version: 1.32.0, author: Google
Sucuri Security - Auditing, Malware Scanner and Hardening: version: 1.8.26, author: Sucuri Inc.
THB Portfolio: version: 1.0.18, author: THBThemes
Yoast Duplicate Post: version: 4.1.2, author: Enrico Battocchi & Team Yoast
Yoast SEO: version: 16.3, author: Team Yoast
Yoast SEO Premium: version: 16.3, author: Team Yoast

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1802
imagemagick_version: ImageMagick 7.0.10-10 Q16 x86_64 2020-07-22 https://imagemagick.org
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 62 GB
	imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
	imagick::RESOURCETYPE_FILE: 12288
	imagick::RESOURCETYPE_MAP: 62 GB
	imagick::RESOURCETYPE_MEMORY: 31 GB
	imagick::RESOURCETYPE_THREAD: 1
gd_version: 2.2.5
ghostscript_version: 8.70

### wp-server ###

server_architecture: Linux 2.6.32-954.3.5.lve1.4.82.el6.x86_64 x86_64
httpd_software: Apache
php_version: 7.4.16 64bit
php_sapi: litespeed
max_input_variables: 1000
time_limit: 600
memory_limit: 256M
max_input_time: -1
upload_max_size: 256M
php_post_max_size: 256M
curl_version: 7.71.0 OpenSSL/1.1.1d
suhosin: false
imagick_availability: true
server-headers: 
	server: Sucuri/Cloudproxy
	date: Fri, 21 May 2021 17:23:21 GMT
	content-type: text/html; charset=UTF-8
	content-length: 19573
	x-sucuri-id: 14032
	x-xss-protection: 1; mode=block
	x-frame-options: SAMEORIGIN
	x-content-type-options: nosniff
	strict-transport-security: max-age=31536000
	content-security-policy: upgrade-insecure-requests;
	expires: Wed, 11 Jan 1984 05:00:00 GMT
	cache-control: no-cache, must-revalidate, max-age=0
	link: <https://www.redcarrotdesign.com/wp-json/>; rel="https://api.w.org/", <https://www.redcarrotdesign.com/wp-json/wp/v2/pages/1356>; rel="alternate"; type="application/json", <https://www.redcarrotdesign.com/>; rel=shortlink
	x-ua-compatible: IE=edge,chrome=1
	vary: Accept-Encoding,User-Agent
	content-encoding: gzip
	x-sucuri-cache: BYPASS
htaccess_extra_rules: false

### wp-database ###

extension: mysqli
server_version: 5.6.51-cll-lve
client_version: 5.6.51

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/rcdalaska18/public_html/wp-content
WP_PLUGIN_DIR: /home/rcdalaska18/public_html/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

### google-site-kit ###

version: 1.32.0
php_version: 7.4.16
wp_version: 5.7.2
reference_url: https://www.redcarrotdesign.com
amp_mode: no
site_status: connected-site
user_status: authenticated
connected_user_count: 1
active_modules: site-verification, search-console, analytics, pagespeed-insights
required_scopes: 
	openid: ?
	https://www.googleapis.com/auth/userinfo.profile: ?
	https://www.googleapis.com/auth/userinfo.email: ?
	https://www.googleapis.com/auth/siteverification: ?
	https://www.googleapis.com/auth/webmasters: ?
	https://www.googleapis.com/auth/analytics.readonly: ?
capabilities: 
	googlesitekit_authenticate: ?
	googlesitekit_setup: ?
	googlesitekit_view_posts_insights: ?
	googlesitekit_view_dashboard: ?
	googlesitekit_view_module_details: ?
	googlesitekit_manage_options: ?
enabled_features: 
	ga4setup: ?
	helpVisibility: ?
	ideaHubModule: ?
	serviceSetupV2: ?
	storeErrorNotifications: ?
	userInput: ?
	widgets.dashboard: ?
	widgets.pageDashboard: ?
	widgets.moduleScreens: ?
search_console_property: sc-domain:redcarrotdesign.com
analytics_account_id: 7888??
analytics_property_id: UA-7888????
analytics_profile_id: 2285???
analytics_use_snippet: yes

I’m having the same issue. So I will submit my data via the form provided.

@vanessa6297 ,

Please open a new topic so we can serve you according to your website setup.

Best Regards,

okay, i will.

@rcdalaska ,

Thanks for sharing the Site Health information.

Can you please disable the Sucuri plugin (as well as its configuration from the server) for a while & then check the Site Kit dashboard again.

When I tried to enable the Site Kit plugin, a site failure occurred.

Also would you mind to tell us what exactly the issue you are observing in troubleshoot mode?

Hi Abdullah,

I migrated our website to a more robust hosting plan and the Site Kit issues have not occurred again. I will open another ticket if the issues reappear.

Thank you!

Glad to hear things are working fine at your end.
Enjoy Site Kit ??