The revenue reports differ from the actual revenue on my website

  • Resolved xitomer01

    (@xitomer01)


    1 year, 7 months ago

    Hi there,

    I noticed today that for some reason my site is not syncing all the order revenue from the 20th onwards to the revenue report. So the revenue reports differ from the actual revenue on my website. Then I cleared the cache according to the tutorial, but it was still different. Then I imported Historical Data., but a couple of hours went by and it still hasn’t finished importing.

    Website Details:

    WordPress Version: 6.2.2; WooCommerce Version: 7.9.0; Theme Name and Version: Kadence 1.1.40

    Has anyone encountered a similar situation? Or any solutions and opinions on this kind of problem? Thanks in advance for any replies!

    Best regards,

    Liu

Viewing 9 replies - 1 through 9 (of 9 total)

  • You can try to delete all past imports and make an import again. This has fixed the issue for me in some cases.

    Keep in mind that some reports don’t include taxes and gateway commissions, so your gross revenue may differ from the net revenue displayed.

    Thread Starter xitomer01

    (@xitomer01)

    @techedge83 Thank you very much for your reply and advice. I’ve actually tried many times to delete the past data and then re-import it, but it still doesn’t work. It never imports successfully, it stays in the Import Customers state every time.

    Thread Starter xitomer01

    (@xitomer01)

    ` WordPress Environment

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Site address (URL): https://xitomer.com
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Daily Cron: ? Next scheduled: 2023-07-22 01:16:35 +00:00
Options: ?
Notes: 175
Onboarding: completed Action Scheduler

Complete: 23,697
Oldest: 2023-06-23 02:24:14 +0000
Newest: 2023-07-21 06:15:59 +0000

Pending: 242
Oldest: 2023-07-21 06:25:38 +0000
Newest: 2023-08-09 06:41:24 +0000

Failed: 4,592
Oldest: 2022-03-29 03:01:24 +0000
Newest: 2023-07-21 05:49:17 +0000

Canceled: 1,236
Oldest: 2023-06-23 04:08:10 +0000
Newest: -0001-11-30 00:00:00 +0000 Status report information

Generated at: 2023-08-02 05:48:33 +00:00
`

    I pasted the status report. Please advise me on what can I do to solve this series of problems.

    Thank you!

    Hi @xitomer01 ,

    Thanks for reaching out!

    I understand that there is a mismatch in the Analytical data, and importing historical data seems to be stuck, is this correct?

    Pending: 242
Oldest: 2023-07-21 06:25:38 +0000
Newest: 2023-08-09 06:41:24 +0000

Failed: 4,592
Oldest: 2022-03-29 03:01:24 +0000
Newest: 2023-07-21 05:49:17 +0000

    As per your SSR, I am able to see that you have a lot of Failed and Pending actions.

    The historical data import uses?Action Scheduler?to queue jobs that process the existing data on your store, building tables of aggregate data to be used in Reports.

    I would recommend installing the?WP Crontrol?plugin to see if there are any errors causing WP Cron to not run as expected, keeping actions stuck in a Pending state . More specifically, we want to see that the following have executed without any issues:

    • wc admin_import_batch_init_orders
    • wc-admin_import_batch_init_customers

    You can read our support guide on?Debugging WP-Cron which provides more information on this.

    Additionally, can you please go to Tools → Scheduled Actions, then go to the Pending tab and send us a screenshot of that page?

    You can use https://snipboard.io to send us a screenshot link.

    Cheers!

    Thread Starter xitomer01

    (@xitomer01)

    <font style=”vertical-align: inherit;”><font style=”vertical-align: inherit;”>@beautyofcode </font></font>Thank you very much for your detail reply. I installed the WP Control according to your prompt and it shows the following warning notices. I’m sorry I can’t solve these problems. Could you please tell me how to deal with it?

    And I can not find the Scheduled Actions. Or did it change to Cron Schedules?

    Best regards.

    Hi @xitomer01 ,

    Thanks for sharing the above, this is very helpful!

    There was a problem spawning a call to the WP-Cron system on your site. This means WP-Cron events on your site may not work. The problem was:

Unexpected HTTP response code: 403

    This means an access control restriction such as BasicAuth, a firewall, a security or privacy plugin, some form of password protection, or an .htaccess rule is preventing your server from accessing wp-cron.php.

    This could be due to the SiteGround Security plugin or some other security extension.

    Please can you reach out to SiteGround Support or your host for further help with this. Here is a direct link to SiteGround support:

    Let us know how this goes!

    Thread Starter xitomer01

    (@xitomer01)

    Hello @beautyofcode

    Thank you very much for your help. Turns out it was because I had blocked one IP that prevented my server from accessing wp-cron.php. After I unblocked that IP, cron events didn’t notice the 403 error.

    After that I tried to re-import the historical data, this time there were multiple changes, the progress bar for Imported Registered Customers and Imported Orders ran full, but the import status stayed at finalzing for a long, long time, so I stopped the import and deleted the imported data and re-imported it. This time the import status stays at Importing Customers and then I found that all the previous revenue reports are also gone.

    I have uploaded the latest status report and the Action Scheduler(Snipboard doesn’t work. Pasting a copied image link from other image sites always shows “this image has an empty alt attribute”, so I didn’t post a screenshot and showed it as text). Could you please tell me what’s wrong with my site?

    Thanks again.

    ` WordPress Environment

WordPress address (URL): https://xitomer.com
Site address (URL): https://xitomer.com
WC Version: 8.0.0
REST API Version: ? 8.0.0
WC Blocks Version: ? 10.6.4
Action Scheduler Version: ? 3.6.1
Log Directory Writable: ?
WP Version: 6.3
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: – Server Environment

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.85.0
OpenSSL/3.0.9

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

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WC Database Prefix: gtt_
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Nikhil Chavan – 1.6.15

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Jetpack Boost: by Automattic - Jetpack Site Speed team – 2.0.0
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Kadence Starter Templates: by Kadence WP – 1.2.21
Mailchimp for WooCommerce: by Mailchimp – 3.1
Parcel Panel Order Tracking for WooCommerce: by Parcel Panel – 3.2.0
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advanced-cache.php: advanced-cache.php Must Use Plugins (1)

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Force SSL: ?
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Currency Position: left
Thousand Separator:
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Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
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outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
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HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
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Shop base: #1228 - /products/
Cart: #54 - /cart/
Checkout: #55 - /checkout/
My account: #56 - /my-account/
Terms and conditions: #2463 - /termsconditions/ Theme

Name: Kadence
Version: 1.1.41
Author URL: https://www.kadencewp.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ? Templates

Overrides: – WooCommerce PayPal Payments

Onboarded: ?
Shop country code: CN
WooCommerce currency supported: ?
Advanced Card Processing available in country: –
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Webhook status: ?
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Reference Transactions: –
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core-profiler
customer-effort-score-tracks
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remote-free-extensions
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settings
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Options: ?
Notes: 182
Onboarding: completed Action Scheduler

Canceled: 42
Oldest: 2023-07-14 05:43:55 +0000
Newest: 2023-07-21 06:04:14 +0000

Complete: 14,568
Oldest: 2023-07-07 02:24:41 +0000
Newest: 2023-08-10 06:35:10 +0000

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Oldest: 2022-03-29 03:01:24 +0000
Newest: 2023-08-10 01:41:48 +0000

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Oldest: 2023-08-10 02:53:29 +0000
Newest: 2023-09-09 02:01:11 +0000 Status report information

Generated at: 2023-08-10 06:36:21 +00:00
`

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    Failed 4,594 2022-03-29 03:01:24 +0000 2023-08-10 01:41:48 +0000
    In-progress 1 – –
    Pending 836 2023-08-10 02:53:29 +0000 2023-09-09 02:01:11 +0000

    Thread Starter xitomer01

    (@xitomer01)

    Hello @beautyofcode ,

    I tried to re-import the historical data today, and it worked this time! I got all my revenue data back!

    Thank you for your reply and guidance, which helped me solve this problem!

    Hi @xitomer01 ,

    That is great, I’m really glad to hear that everything is working as expected!

    I’ll go ahead and mark this as resolved then, however feel free to create a new topic should you need any further help.

    Also, if you have a few minutes, we’d love it if you could leave us a review: 

    https://www.ads-software.com/support/plugin/woocommerce/reviews/

    Cheers!

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘The revenue reports differ from the actual revenue on my website’ is closed to new replies.