The “Roles which bypass spam test” not Working

Hello, @tips4gamers

Thank you for your request.

Please, give us 2 business days to test the BuddyBoss plugin and fix this issue.

Thank you, you are much appreciated!

Hello,

Thank you for the feedback! We have fixed the problem ( added role exclusions to BuddyBoss )

Please, reinstall the plugin. ( Download link: https://github.com/CleanTalk/wordpress-antispam/releases/download/dev-version/cleantalk-spam-protect.zip )

Here is an instruction:

1. Go to WordPress Administrator Panel —> Plugins.
2. Find the plugin “Spam Protection by CleanTalk” —> Deactivate.
3. After the automatic page refreshing find the plugin again “Spam Protection by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
4. Download the plugin archive from the link above.
5. Go to Plugins —> Add New —> Upload Plugin.
6. Choose the downloaded archive and press “Install Now”.

Contact us if you have any questions.

Hi,

Thank you for that! Unfortunately, it did not work. I followed your instructions exactly then cleared my browser’s cache as well as our website’s cache. I then deactivated all plugins and the issue still persisted regarding the denial of a post due to the email per that account.

Just so that I am in complete understanding, what exactly does the bypass roles do? Is it supposed to completely disregard that role and accept it as it is a safe account?

Best regards

Hello, @tips4gamers

Yes, this option allows to exclude certain groups of users from anti-spam checking.

Could you please check the opertion of the option once again using this guide:
https://cleantalk.org/help/exclusion-from-anti-spam-checking#wordpress

Thank you.

Hi @amagsumov,

I apologize for the late response. I did check the instructions and did it correctly as you can see in the screenshot: https://prntscr.com/ruaoci.

If I am doing something wrong then let me know! Where do you want to go from here to fix the issue?

We hope you all are staying safe out there!

Best regards

Hello, @tips4gamers

Please, try to add the role “Author”. It should help.

Thank you.

Hi @amagsumov,

It still does not work. It spam checks it and stops any account. I tried it with the role we are going after as well as the author and nothing worked.

Best regards

Hello, @tips4gamers

Please, give us 1-2 days to investigate the issue.

Thank you.

Hello,

Sorry. Missed few things =( Let’s try again.

Please, reinstall the plugin. ( Download link: https://github.com/CleanTalk/wordpress-antispam/releases/download/dev-version/cleantalk-spam-protect.zip )

Here is an instruction:

1. Go to WordPress Administrator Panel —> Plugins.
2. Find the plugin “Spam Protection by CleanTalk” —> Deactivate.
3. After the automatic page refreshing find the plugin again “Spam Protection by CleanTalk” —> Delete. Confirm “Yes, delete these files”.
4. Download the plugin archive from the link above.
5. Go to Plugins —> Add New —> Upload Plugin.
6. Choose the downloaded archive and press “Install Now”.

Contact us if you have any questions.

p.s.: If this doesn’t work, please, mark the requests as “approved” in your Cleantalk’s dashboard so we could tune the plugin.

Hi @safronik,

Thank you for that! I did as you said and tested it out and it worked out great!

Also, I was approving them in the Cleantalk dashboard but there is no need now as the issue is fixed.

You all have a good one and stay safe. We are using the plugin for a month or so before we give a review in order to help people out more. For right now, it has completely stopped spam bots or people without a valid email from creating accounts and then they end up filling up our “Pending Signups” page. So far we love it and it definitely has gave us peace of mind, so thank you.

Hi!

Thank you for your kind words.

Feel free to contact us anytime.