• Resolved mathandscienceclub

    (@mathandscienceclub)


    I created 5 different quizzes, which generated the 5 different html codes. Everything worked fine, everything was saved. A few days later, the same questions for quiz 5 appear for quizzes 1 through 4.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @mathandscienceclub,

    Thank you for your topic.

    I would like to note that your provided link does not exist for guest users.

    See the screenshot below:

    We checked the case on our end and couldn’t find any problems in this regard.

    Please make sure that you are using the latest version of the plugin.
    If not, please update the plugin to the latest version and check the case again.

    If the problem persists again, please clear all the caches and check the case again.

    Please provide us with links where the quizzes are located and let us know which WordPress and PHP versions you use for further investigation of your case.

    Looking forward to hearing from you.

    Thank you.

    Thread Starter mathandscienceclub

    (@mathandscienceclub)

    I apologize, I did not realize I needed to publish the page: https://mathandscienceclub.com/sfxc/sfxc-equalities-i/

    I updated everything there was to update, and I still do not see all of the work I put in for the first 4 quizzes. Everything looked fine a few days ago.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @mathandscienceclub,

    Thank you for your response.

    I would like to note that we have checked and noticed that there is no issue in this regard.
    Please make sure you don’t put the same questions in every corner.

    And, please put your desired questions in the quiz again, save them, and check whether they change or not.

    If the problem persists again, then please contact us via this form, as we need more information for further investigation of your case. Our customer care specialists are ready to check your case and provide support as soon as possible.

    Thank you.

    Thread Starter mathandscienceclub

    (@mathandscienceclub)

    I don’t know if your response was intended to be insulting, but of course I did not enter the same question in every corner. I spent 2 days on not only creating 50 different questions for 5 different quizzes but also on providing the worked-out solutions for each question. This issue has set us back 2 weeks, and clearly we need to find a different quiz plugin we can rely on.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @mathandscienceclub,

    Thank you for your reply.

    My apologies for any offense or upset I may have caused. Of course, we were not meant to insult you.
    The sentence we wrote was due to a misunderstanding and translation issue.

    I have already passed your case to our Development Team so they can check it out immediately.
    Please note, that weekends are non-working days for us and we will get back to your case on Monday.

    Thank you for your patience and understanding.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @mathandscienceclub,

    Thank you for your patience.

    I would like to note that we have checked and noticed that the provided URL doesn’t exist.
    Unfortunately, we are unable to check the case.

    If possible, please contact us via this form for further investigation of your case. Our customer care specialists are ready to check the case and help you accordingly as soon as possible.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @mathandscienceclub,

    We’re closing this ticket for now as we last heard from you 1 week ago.

    Unfortunately, we haven’t heard from you via contact form as well.

    If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

    For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)
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