The save option button isn’t working.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Facundo Arano

    (@aranofacundo)

    Hi there,

    I hope you’re well. To check what is happening, please send us a video of the issue so we can try to replicate it in our local installation.

    We’ll remain at your disposal.

    Thread Starter webrevnz

    (@webrevnz)

    Hi Facundo,

    Please see the screen recording here https://www.dropbox.com/scl/fi/6ig37n0dr8x8q44qcser7/yith-infinite-scroll-save-issue.mov?rlkey=vp6hgmjq5a44easlw797nfho0&st=wcf2ubz3&dl=0

    Thanks.

    • This reply was modified 3 weeks, 3 days ago by webrevnz.
    Plugin Support Facundo Arano

    (@aranofacundo)

    Hi there,

    Thanks for the video. I couldn’t replicate the issue you mentioned in my local installation, so I suggest you try disabling the other plugins in your site and then check if the issue is solved.

    If so, then you will need to enable the other plugins again until you find the one causing the issue.

    We’ll remain at your disposal.

    Thread Starter webrevnz

    (@webrevnz)

    Hi Facundo,

    Apologies for the delayed response.

    We have tried disabling all the plugins, but we still encounter the same issue.

    We tested the other website that initially had version 2.0.0, and it worked fine. However, when we updated the plugin to version 2.1.0, the same problem started occurring. Interestingly, there are no errors visible in the console, so we’re not sure what’s causing this.

    Plugin Support Vanesa

    (@vanesarodriguez)

    Hello there!

    Could you, please, make one more test? Please, use a default wp theme too along with no other enabled plugins.

    Let us know if the problem persists.

Viewing 5 replies - 1 through 5 (of 5 total)
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