The scan failed to properly scan the site.

  • Resolved ai4gk

    (@ai4gk)


    1 year ago

    Since you became Solid Security, I’m getting “The scan failed to properly scan the site” errors, constantly. Something in the settings is not right, and i don’t know where to go to allow the scans. This happens for auto scans and when I try to scan manually. Here is my error text.

    id => 4265

    module => site-scanner

    type => warning

    code => scan-failure-client-error

    timestamp => 2023-11-04 00:47:42

    init_timestamp => 2023-11-04 00:47:41

    remote_ip => 184.91.162.233

    user_id => 11

    url => https://scwg.org/wp-json/ithemes-security/v1/site-scanner/scans?_locale=user

    memory_current => 13081944

    memory_peak => 13281880

    data =>Array

    results =>Object WP_Error

    errors =>Array

    site_verification_failed.connection_error =>Array

    0 => Unable to determine if the scan target is allowed: Target site returned invalid response. The site scanner was forbidden from accessing your site. Please check if the IP address 67.227.194.4 has been blocked.

    error_data =>Array

    site_verification_failed.connection_error =>Array

    status =>[integer] 403

    url => https://xxxxxx.xxx

    cached =>[boolean] false

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support chandelierrr

    (@shanedelierrr)

    Hi @ai4gk, glad you’ve reached out!

    The log indicates something is preventing the Solid Security Site Scanner from scanning your site. Would you mind contacting your hosting provider and having them confirm that the IP address 67.227.194.4 isn’t blocked by the server, a plugin, or a setting? Please let me know if that helps!

    cluain404

    (@cluain404)

    I have a similar problem;

    An error occurred while running the scheduled site scan on my site:

    Error Message: Unable to determine if the scan target is allowed: Invalid response. Non-JSON encountered. No error

    Error Code: site_verification_failed.invalid_json

    Also theres a black button with View Report in white text but if clicked just brings me to my site.

    Any help would be appreciated

    Thanks

    Plugin Support chandelierrr

    (@shanedelierrr)

    Hi?@ai4gk,

    I hope the information I provided helped resolve the issue. Tracking notifications on this forum can become tricky over time, and since we haven’t received a response, I’ll mark this post resolved.

    If you still require further assistance, feel free to open a new support topic, and we’d be happy to assist. Thank you!

    Hi @cluain404, to follow the forum?guidelines, could you please open a new support topic? We’ll be sure to respond there. Thank you!

    Thread Starter ai4gk

    (@ai4gk)

    The issue isn’t resolved. GoDaddy tech support had me disable the Cloudflare firewall. That caused me to lose all access to the site. So, I’m back to square one, where everyone is pointing fingers at the other guy and nothing gets resolved.

Viewing 4 replies - 1 through 4 (of 4 total)
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