The screen locks

  • Resolved wordpressivan007

    (@wordpressivan007)


    4 years, 11 months ago

    Hello Code People!

    Happy New Year!!

    I have a problem with the following page:

    https://www.casasoptimus.com/financiamiento-de-casas/

    I don’t know if the problem is the theme the 7 or the Calculate Fields Form plugin or some other.

    The problem is not when you start using the page the problem is after a few minutes of using it.

    I explain myself: once you click on the big blue button that says in Spanish: CLIC PARA MOSTRAR SISTEMA, you can visualize all the calculation fields, when you have already used them for a few minutes in the desktop navigation the screen starts to lock and not for the mouse since I have changed it several times, when you use the scroll and want to go down it locks and it is difficult to go down and when you use the scroll to go up it locks and it is difficult to go up, please use the scroll from top to bottom to visualize the problem.

    Thanks and regards

    Anibal

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author codepeople

    (@codepeople)

    Hello @wordpressivan007

    I’ve not managed to emulate the error reported, however, your web page is generating multiple warning related with the animations in the page, and our plugin does not include animations. Please, look the screenshot below:

    Best regards.

    Thread Starter wordpressivan007

    (@wordpressivan007)

    Hi CodePeople!

    Where I saw the problem is in Chrome, it is the one I use by default.

    Watch this video that I recorded, here you can see how the screen stays locked in some parts: https://youtu.be/F3oZ8tH2VBQ

    regards

    Anibal

    Plugin Author codepeople

    (@codepeople)

    Hello @wordpressivan007

    Thank you very much for the video, but I recommend you to repeat the process with the developers console opened, and you will see the cause of the error. You can open the Developers console in the browser pressing the F12 key or the Ctrl+Shift+I

    The issue is caused by the module that process the animations on your page. Please, look the screenshot in my previous entry. The issue seems to be related with the library: jquery.themepunch.revolution.js – jQuery Plugin for Revolution Slider

    Best regards.

    Thread Starter wordpressivan007

    (@wordpressivan007)

    Hi!!

    I think it only happens on my computer, in edge and firefox there is no problem.

    thanks for your help

    regards

    Anibal

    Plugin Author codepeople

    (@codepeople)

    Hello @wordpressivan007

    If the issue is happening in only one computer and browser, I recommend you to clear browser’s cache and try again, are much better, open your page with the browser in incognito mode.

    Best regards.

Viewing 5 replies - 1 through 5 (of 5 total)
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