The scroll stopped working after the last two updates (2.0.51 and 2.051.1)

Hi, We are extremely sorry for the inconvenience. Can you please kindly share the URL of the website along with the screenshots of your TOC dashboard settings setup? So that we will check the issue and assist you to fix the issue.

Hi,

Thanks for your reply.
It’s a private site, so I can send you a temporary login for your email. Could you please provide an e-mail?

Best regards,
Rui

Moderator note: @rapx21 ?Please don’t offer to send or post logon credentials on these forums: https://www.ads-software.com/support/guidelines#the-bad-stuff

It is not OK to offer, enter, or send site credentials on these forums. Thanks for your cooperation.

@sterndata Noted. Thank you

Hi

I send a video with TOC dashboard settings setup.
https://www.screencast.com/t/clopDw5H

Best regards,
Rui

Hi, Thank you for sharing. Can you please kindly share the list of active plugins and the theme which you are using currently? So that we will test the issue on our end by using the given info and assist you to fix the issue by testing it.

Hi, List of active plugins: https://www.screencast.com/t/wMwCrsooZ

I have deactivated all plugins except the ones listed below and the problem persists.
_ Blocksy Companion (Premium)
_ Code Snippets
_ Easy Table of Contents
_ Stackable – Gutenberg Blocks

• This reply was modified 1 year, 4 months ago by rapx21.

Hi, we apologize for any inconvenience caused. Could you please provide a detailed explanation of the issue you are facing? Specifically, we would like to know if the Table of Contents (TOC) is not visible on Posts/Pages or if the jumping functionality is not working properly. This information will assist us in investigating the issue thoroughly and providing you with an appropriate resolution.

Hi, The jumping functionality is not working at all.
When I click on the link of the TOC in the sidebar nothing happens.

Hi, Thank you for the response. Can you please kindly test once by downloading the plugin zip file from the below reference link and uploading it to your site and check if the issue is resolved or not and let us know back the response? So that we will assist you if the issue persists the same.

Here is the reference link: https://github.com/ahmedkaludi/Easy-Table-of-Contents/tree/2.0.52

Hi, After upload the zip file from version 2.0.52, it still show the version 2.0.51.1. in plugins list.

With this version the issue remains.

Hi,Thank you for reaching out to us. We apologize for any inconvenience caused. Are you adding the TOC shortcode through the sidebar?

Additionally, please let us know which widget you are using, whether it’s Classic or Block-based, It would be helpful if you could provide us with the name of the widget you are using now.

Hi, I’m adding the TOC shortcode in blocksy content block.
https://creativethemes.com/blocksy/docs/extensions/content-blocks/

Hi, Thank you so much for sharing. Can you please kindly share the URL of the website if possible, So that it will help us in debugging the issue earliest and we will assist you to fix the issue by going through it. Kindly help us to debug the issue once.

Hi, The site is private, but I managed to test it on another site (not released), and also doesn’t work. You can have access to that test page where you can see the issue. https://www.visit.elvasinnalentejo.com/uncategorized/test/

• This reply was modified 1 year, 4 months ago by rapx21.