The scroll stopped working after the last two updates (2.0.51 and 2.051.1)

  • Resolved rapx21

    (@rapx21)


    1 year, 4 months ago

    Dear Easy Table of Contents team,
    First of all I want to thank you for your work with such a great plugin.

    After the last two updates (2.0.51 and 2.051.1), the plugin stopped working and does not scroll.

    I send a video where you can check the problem. Is this a known issue?https://www.screencast.com/t/qr7Ezo1Dol

    I’m using this plugin with bloksy theme.

    Best regards,
    Rui

Viewing 15 replies - 16 through 30 (of 34 total)
  • Plugin Author Magazine3

    (@magazine3)

    Hi, Thank you for sharing. Can you please check once by deactivating the Blocksy Companion (Premium) temporarily for debugging purposes of the issue and let us know back if it is causing the issue? So that we will assist you accordingly to fix the issue.

    Thread Starter rapx21

    (@rapx21)

    Hi, I can’t deactivate the Blocksy Companion Plugin (Premium) because the TOC is inserted in the sidebar with the Blocksy Content Blocks, which is included in Blocksy Premium version.

    Plugin Author Magazine3

    (@magazine3)

    Hi, we apologize for the delayed response. We are currently investigating the issue from our end by recreating the entire scenario using the Blocksy theme. Once we have any updates, we will promptly get in touch with you. Thank you for your patience.

    Thread Starter rapx21

    (@rapx21)

    Thank you.

    Plugin Author Magazine3

    (@magazine3)

    Hi, Thank you for reaching out to us and apologize for the delayed response. We kindly request you to add the following line “add_filter( ‘ez_toc_sidebar_has_toc_filter’, ‘__return_true’ );” to your theme’s function.php file. After making this change, please try again and let us know if the issue persists.

    Thread Starter rapx21

    (@rapx21)

    Hello,
    Yes, the issue persists.
    Regards,
    Rui

    Hi, had an outdated version so I updated a few versions to the latest one and detect the same problem, I tested all versions one by one until fond last working version, which was 2.0.50
    after short investigation seems span with anchor id is not created in headign tags
    adding filter in funtions.php fixed the issue

    Plugin Author Magazine3

    (@magazine3)

    Hi, could you please manually add this code: add_filter( ‘ez_toc_sidebar_has_toc_filter’, ‘__return_true’ ); and then retry? Give this a try and let us know if the problem still persists.

    Thread Starter rapx21

    (@rapx21)

    Hello,

    The issue persists. Do you have any update regarding this bug?

    Best regards,
    Rui

    Plugin Author Magazine3

    (@magazine3)

    Hi there, Thank you for getting in touch. Kindly update the TOC plugin to the latest Version 2.0.54. After updating, please give it a try. If the issue persists, please inform us.

    Thread Starter rapx21

    (@rapx21)

    Hi, already tried. The issue remains.

    Plugin Author Magazine3

    (@magazine3)

    Hi, thanks for sharing your concern and we apologize for the inconvenience caused and the delayed response. We have contacted Blocksy theme support regarding this issue and are discussing plugin compatibility with their theme. We aim to provide a more seamless experience for our users. We appreciate your patience.

    Thread Starter rapx21

    (@rapx21)

    I really appreciate your effort to solve the issue. I’ll be waiting for good news. Thank you.

    Plugin Author Magazine3

    (@magazine3)

    Hi there, thank you for contacting us and we apologize for inconvenience caused. We are actively addressing this issue and will update you as soon as there is any progress. Your patience is greatly appreciated.

    Thread Starter rapx21

    (@rapx21)

    Hello, do you have any update regarding this issue?
    Best regards,

Viewing 15 replies - 16 through 30 (of 34 total)
  • The topic ‘The scroll stopped working after the last two updates (2.0.51 and 2.051.1)’ is closed to new replies.