The select field is not sending the right selection that where choosing

Hello @eladarale

I am sorry to hear about the issue you’re experiencing.

Since your form has conditions based on the datepicker to show the time options on the select field, to check the issue further, we would need to take a closer look at your form.

For this, would you mind sending the form export to us so that we can import it on the test site, replicate the issue and troubleshoot it further?

If the form contains any sensitive information please feel free to remove it.

You can find more info on how to export the form here: https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

After exporting, please share the export using a service such as https://pastebin.com which is free to use.

Please always make sure to use such a service to share the code and don’t post the code here directly as it will most likely be unusable.

Awaiting your response.

Kind Regards,
Saurabh

Hello Saurabh

Attached is the link for checking this forminator form.
I have several such forms that I have created and I need to use this Immediately and later. I hope we will be able to find a solution for this

Please any solution can help

thank you ver much

https://pastebin.com/2paQ3X1N

• This reply was modified 1 year ago by eladarale.

Hi @eladarale

Thanks for the form.

I tried to replicate the issue on my lab site but it worked well.

I noticed the export file is from Forminator 1.26 but we already released the 1.28, can you please update the plugin, also switch the rendering mode to Ajax in Form > Behaviour > Rendering > Ajax, it will prevent some caching issues.

Let us know the result you got.
Best Regards
Patrick Freitas

Hello,

Thank you, I made the update for the plugin to 1.28. I did not found this “switch the rendering mode to Ajax in Form > Behaviour > Rendering > Ajax, it will prevent some caching issues.” where I can change this?

Thank you

Hi, found it and made the change link to the image attached. Still I do not see any cahnges
I have something that works on it and it claims that everything is fine on his side. I am sending you the code again for testing

now the issue is that 17-11-2023 in the calendar is Friday and when I choose it it take out the hours field for Saturday, all mixed up…

Please think you can get in to the WordPress to check it out?

https://pastebin.com/SLrJziVk

• This reply was modified 1 year ago by eladarale.

Hi @eladarale,

now the issue is that 17-11-2023 in the calendar is Friday and when I choose it it take out the hours field for Saturday, all mixed up…

So is the above the only issue present now? or the issue mentioned initially hasn’t been sorted yet?

when I choose it it take out the hours field for Saturday, all mixed up…

I’m not sure I quite understand what exactly you notice on your side. When I check the form settings, when Friday is selected the “Elige tu hora el Viernes” field is what will get displayed and submitted.

The “Elige tu hora el Sábado” field will be hidden when Friday is selected and it’ll not show up due to the existing visibility condition that you have configured.

So based on the setting it seems to be the expected behaviour that either “Elige tu hora el Viernes” or “Elige tu hora el Sábado” will appear.

Could you please share a screenshot of what exactly isn’t working or appears as taken out?

So that it would give us a better idea. Looking forward to your response.

Best Regards,

Nithin

Hi Nithin,

Thank you, as you can see in the images screen attached the date picker is not correct the 18-11-23 is Saturday Sábado and it take out the field for Friday Viernes. On the submit in the mail received 18-11-23 correct but the hours are wrong

attached is the image for the form test
https://postimg.cc/zVVpTm6g

and the submit received in the mail
https://postimg.cc/cvfz8ytc

If you accept I will send you the WP to check it please

Thank you

• This reply was modified 1 year ago by eladarale.

Hi @eladarale,

Thanks for the screenshot, this is what I’m testing:

Screenshot at 10:59:51.png

And the email had the same selection present:

Screenshot at 11:00:11.png

Is the above workflow what I performed correct? Asking specifically to ensure I understood the steps which you are perfroming.

I noticed the above isn’t how your current form behaves, if I select Friday from the calendar then it loads the hours for Saturday and vice versa on your website but that isn’t the case when I try the form export you have shared. So the issue you have mentioned might be due to that.

Could you please check the visibility condition for both” Elige tu hora el Viernes” or “Elige tu hora el Sábado” fields and make sure they are correct?

I’m assuming updating the visibility condition should resolve it.

Screenshot at 11:04:53.png

If you still have issues then please do re-share the new export of your current form changes, so that we can check further.

Best Regards,

Nithin

Hi,

attached is my test, for some reason it is always sending 10:00 a 11:00. this is wrong maybe it have something to do with the time zone in Chile i’v chocked it out ad it looks ok.
The second screen is my visibility for Friday and you is on the left looks the same.
Can you share the Saturday visibility to see if I have it correct as well?

Thank you

View post on imgur.com

View post on imgur.com

Hi @eladarale

Time zone shouldn’t have anything to do with it because this is only an option of the select field – it can be anything you put there; you can write a text or number and plugin does not validate its format there, it doesn’t convert it too. It’s just a text.

I’ve imported your form to my site and tested it there and I couldn’t replicate it too: there was always correct hour in e-mail.

But I’m not sure if the form is the same now since you made changes to meanwhile. I used one shared by you here

https://www.ads-software.com/support/topic/the-select-field-is-not-sending-the-right-selection-that-where-choosing/#post-17224356

If you made changes to the form since then, please share updated version (export) with us so we could test it again.

But before doing that – are you using any kind of cache on site or server? If yes, try clearing it and also enabling the “Prevent page caching on form pages” in form’s “Behavior” settings. It may help.

Kind regards,
Adam

Hi, thank you

Ok I did clear cache and enable the plugin as ell after and “Prevent page caching on form pages” is enabled.
I made new testing a few times and it is still sending not the correct hour same as before 10:00 a 11:00

Attached is the new export for the form to check it out please

https://pastebin.com/kxPH5qRL

Bast Regardes
Elad

Hi @eladarale,

I rechecked this at my end but still was unable to replicate the issue.

Can you please add an additional notification email with the Email Field as the recipient’s email, allowing us to verify this on your website? Once you’ve added the additional notification email, kindly update us here with the page URL where we can find the form.

Kind Regards,
Nebu John

Hello @eladarale

We haven’t heard from you for over a week now, so it looks like you no longer need our assistance.

Feel free to re-open this topic if needed.

Kind regards
Kasia