The Shippers shipper number cannot be used for the shipment [Error Code: 120121]

  • Resolved whitehurstw

    (@whitehurstw)


    6 years, 8 months ago

    I’ve installed the premium version of the plugin in and it all works fine to create an order however when I’m in the backend after and order is placed this is where I am having problems.

    I am able to “generate a package” however it wont let me confirm the order and gives me the following error message,.

    The Shippers shipper number cannot be used for the shipment [Error Code: 120121]

    The UPS Shipment tracking number is blank and I can for the life of me figure out how to get it in there!

    This is stopping me from printing off the shipping label.

    Has anyone had a similar problems or know how I can fix this?

    Many thanks, William Whitehurst

Viewing 1 replies (of 1 total)

  • Hi William,

    This seems to be an account number related issue. Kindly call 1-800-468-8823(UPS helpdesk) to resolve this issue. With this error, you will be unable to process any shipments using this account number.

Viewing 1 replies (of 1 total)
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