The status of the order is “processing”

  • Resolved Name

    (@kilazer)


    1 year, 4 months ago

    Hi all. I apologize in advance for my English.
    I have such a problem:
    When the client pays for the product (activation key), the status of the order is “processing”, this is not correct, after payment, the status of the order should change to “completed”.
    How can I solve this problem?
    P.S. in the plugin settings, the checkbox is active: Automatically completes orders after successful payments.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter Name

    (@kilazer)

    I solved the problem in the following way:
    I installed plugin version 1.4.5. The latest version of the plugin does not work correctly, I described the problems above. Version 1.4.5 works correctly!

    Hello @kilazer,

    Thanks for reaching out, and I’m so sorry for the delayed response here.

    This should work perfectly with the latest version too, we’ve tested and couldn’t replicate the issue as you mentioned. I’m assuming this could be a site specific or payment gateway specific issue. Could you please open a support ticket here so that we can take a closer look?

    Looking forward to helping you get to the bottom of this, asap.

Viewing 2 replies - 1 through 2 (of 2 total)
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