The story templates disappeared

Since you say “disappeared”, could you perhaps share a screenshot of what you see on the dashboard currently?

In regards to the monetization section, does this still happen in incognito mode or in another browser?

For the “move” animation, could you perhaps elaborate? Note that we are working on bringing support for more complex animations.

I am also getting the same…no templates

Here’s a screenshot: https://hornsillustrated.com/wp-content/uploads/2021/01/no-templates.jpg

• This reply was modified 4 years, 1 month ago by TerryMiddleton.

@terrymiddleton That’s the new page layouts section. Could you perhaps open a new topic and share some more details like any console errors you see, browser information, etc? Thank you!

Hello Pascal!

I have done these checks, cleared cache, I am as administrator and still happens in incognito mode.

The disappearance of templates: https://imgur.com/a/kg99fwt

No option to monetize: https://imgur.com/a/3Ljdn87

As for the movement effects, when I apply a template, there are several effects that do not appear in the Animations section, which is on the right side and classifies them as “Move”, once that layer is deleted, these effects are lost since we cannot create them again: https://imgur.com/a/P1iZesY

Sorry if I had not reported with screenshots before. I will try to do it this way the next times to collaborate better.

Thanks Bernie, that’s very helpful!

> The disappearance of templates

Are there any red errors in the browser console at that point (press F12 to open dev tools, then click on “Console”)

> No option to monetize

Does this also happen in other browsers? Do you have any browser extensions enabled? Try to disable any advertisement blockers or similar.

> As for the movement effects, when I apply a template, there are several effects that do not appear in the Animations section, which is on the right side and classifies them as “Move”, once that layer is deleted, these effects are lost since we cannot create them again

Got it! I’ll check with the team about this, but it might be expected behavior at this point as we’re working on enhancing animations in general.

> Sorry if I had not reported with screenshots before. I will try to do it this way the next times to collaborate better.

Really appreciate it!

Hiya, @bernietorras! Since we haven’t received any responses from the questions asked above, we will mark your topic as resolved. Should you have any further issues please open new support topic.

Thank you!