The term limit of access to the course does not work

  • Resolved marinael

    (@marinael)


    2 years, 6 months ago

    Greetings! We have a problem with closing access to the course. We have a free course with a 6-day access time limit. In terms of access, we have set the validity period of access to 6 days. But after 6 days, the actual access to the course remains with the user. The course is not closed, the user can safely continue to view the material. What actions should we take to fix the problem.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @marinael

    We’re sorry to hear you’re having this issue!

    Is the access plan set to expire access after 6 days?

    If so, can you see under Orders for one of the students that has enrolled if their account has been set to expired?

    Are any of the lessons themselves set as “free lessons” by chance?

    Let us know if you have any questions on finding this information!

    All the best,

    Since I haven’t heard back from you in a week I’m going to mark this thread as resolved. Don’t worry, if you have more questions or still need help just hit reply and let me know!

    Have a great day!

Viewing 2 replies - 1 through 2 (of 2 total)
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