• Resolved alraul

    (@alraul)


    After last update of Woocommerce a few days ago, I have a issue with the time for events in the cart.

    Entering in the site you can check events ordered by date time. After entering in an event and follow the process to buy tickets, in the cart, the time of the event apears 2 hours later. That happens just after last update some days ago.

    Bellow is the status report:

    Thanks

    =====

    WordPress Environment<br><br>WordPress address (URL): https://planetariodeseron.com<br>Site address (URL): https://planetariodeseron.com<br>WC Version: 8.9.3<br>REST API Version: ? 8.9.3<br>Action Scheduler Version: ? 3.7.4<br>Log Directory Writable: ?<br>WP Version: 6.5.4<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: –<br>Language: es_ES<br>External object cache: – Server Environment<br><br>Server Info: Apache<br>PHP Version: 7.4.33<br>PHP Post Max Size: 80 MB<br>PHP Time Limit: 300<br>PHP Max Input Vars: 1000<br>cURL Version: 7.29.0<br>NSS/3.90<br><br>SUHOSIN Installed: –<br>MySQL Version: 5.5.68-MariaDB-cll-lve<br>Max Upload Size: 80 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database<br><br>WC Database Version: 8.9.3<br>WC Database Prefix: wp_<br>Tama?o total de la base de datos: 26.61MB<br>Tama?o de los datos de la base de datos: 14.64MB<br>Tama?o del índice de la base de datos: 11.97MB<br>wp_woocommerce_sessions: Datos: 0.08MB + índice: 0.02MB + Motor InnoDB<br>wp_woocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>wp_woocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wp_woocommerce_downloadable_product_permissions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB<br>wp_woocommerce_order_items: Datos: 0.09MB + índice: 0.02MB + Motor InnoDB<br>wp_woocommerce_order_itemmeta: Datos: 1.52MB + índice: 1.69MB + Motor InnoDB<br>wp_woocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB<br>wp_woocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>wp_woocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wp_woocommerce_shipping_zone_locations: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB<br>wp_woocommerce_shipping_zone_methods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wp_woocommerce_payment_tokens: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wp_woocommerce_payment_tokenmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>wp_woocommerce_log: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>categories: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>categories2: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>clientes: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>pelis: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>products: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>valoraciones: Datos: 0.02MB + índice: 0.00MB + Motor MyISAM<br>wp_actionscheduler_actions: Datos: 0.08MB + índice: 0.13MB + Motor InnoDB<br>wp_actionscheduler_claims: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wp_actionscheduler_groups: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wp_actionscheduler_logs: Datos: 0.06MB + índice: 0.03MB + Motor InnoDB<br>wp_commentmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>wp_comments: Datos: 0.39MB + índice: 0.38MB + Motor InnoDB<br>wp_eh_ab_cart_details: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wp_eh_ab_email_templates: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wp_eh_ab_log_table: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wp_gla_attribute_mapping_rules: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wp_gla_budget_recommendations: Datos: 0.22MB + índice: 0.14MB + Motor InnoDB<br>wp_gla_merchant_issues: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wp_gla_shipping_rates: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>wp_gla_shipping_times: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wp_grp_google_place: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wp_grp_google_review: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wp_grp_google_stats: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wp_links: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wp_options: Datos: 2.16MB + índice: 0.08MB + Motor InnoDB<br>wp_postmeta: Datos: 5.52MB + índice: 7.02MB + Motor InnoDB<br>wp_posts: Datos: 2.52MB + índice: 0.66MB + Motor InnoDB<br>wp_redsys_order: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wp_termmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>wp_terms: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>wp_term_relationships: Datos: 0.08MB + índice: 0.05MB + Motor InnoDB<br>wp_term_taxonomy: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>wp_usermeta: Datos: 0.31MB + índice: 0.31MB + Motor InnoDB<br>wp_users: Datos: 0.06MB + índice: 0.05MB + Motor InnoDB<br>wp_wc_admin_notes: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wp_wc_admin_note_actions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wp_wc_category_lookup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wp_wc_crm_customermeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>wp_wc_crm_customer_list: Datos: 0.09MB + índice: 0.00MB + Motor InnoDB<br>wp_wc_crm_groups: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wp_wc_crm_groups_relationships: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wp_wc_crm_log: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wp_wc_crm_statuses: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wp_wc_customer_lookup: Datos: 0.08MB + índice: 0.06MB + Motor InnoDB<br>wp_wc_download_log: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>wp_wc_orders: Datos: 0.02MB + índice: 0.11MB + Motor InnoDB<br>wp_wc_orders_meta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>wp_wc_order_addresses: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB<br>wp_wc_order_coupon_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>wp_wc_order_operational_data: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>wp_wc_order_product_lookup: Datos: 0.13MB + índice: 0.09MB + Motor InnoDB<br>wp_wc_order_stats: Datos: 0.11MB + índice: 0.05MB + Motor InnoDB<br>wp_wc_order_tax_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB<br>wp_wc_product_attributes_lookup: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wp_wc_product_download_directories: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wp_wc_product_meta_lookup: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB<br>wp_wc_rate_limits: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wp_wc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB<br>wp_wc_tax_rate_classes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB<br>wp_wc_webhooks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB Post Type Counts<br><br>ajde_events: 120<br>attachment: 252<br>evo-tix: 1763<br>grw_feed: 3<br>nav_menu_item: 18<br>page: 41<br>post: 1<br>product: 135<br>product_variation: 70<br>revision: 354<br>shop_coupon: 1<br>shop_order: 564<br>wp_global_styles: 1 Security<br><br>Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (12)<br><br>Click to Chat: por HoliThemes – 4.4<br>EventON: por AshanJay – 4.5.6<br>EventON - Event Tickets: por Ashan Jay – 2.2.3<br>Flexible Woocommerce Checkout Field Editor: por heoLixfy – 2.0.1<br>NS Custom Placeholder Image For Woocommerce: por NsThemes – 1.3.6<br>Pasarela Unificada de Redsys para WooCommerce: por Redsys Servicios de Procesamiento S.L. – 1.4.5<br>Responsive Lightbox: por subhansanjaya – 1.3.4<br>Under Construction: por WebFactory Ltd – 4.00<br>WooCommerce Customer Relationship Manager: por Actuality Extensions – 3.6.3<br>WP Menu Cart: por WP Overnight – 2.14.3<br>WooCommerce: por Automattic – 8.9.3<br>WP Fastest Cache: por Emre Vona – 1.2.7 Inactive Plugins (6)<br><br>ELEX WooCommerce Discount Per Payment Method: por ELEXtensions – 1.2.0<br>EventON - Include Anything: por Ashan Jay – 0.1<br>Google Listings and Ads: por WooCommerce – 2.5.16<br>Plugin for Google Reviews: por RichPlugins <a href="mailto:[email protected]">[email protected]</a> – 3.0<br>Redsys InSite para WooCoomerce: por Redsys – 4.2.1<br>WooCommerce Admin: por WooCommerce – 3.3.2 Dropin Plugins ()<br><br>maintenance.php: maintenance.php Settings<br><br>API Enabled: –<br>Force SSL: –<br>Currency: EUR (€)<br>Currency Position: right_space<br>Thousand Separator: .<br>Decimal Separator: ,<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – Logging<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 días<br>Level threshold: –<br>Log directory size: 643 KB WC Pages<br><br>Base de la tienda: #99 - /tienda/<br>Carrito: #100 - /carrito/<br>Finalizar compra: #101 - /finalizar-compra/<br>Mi cuenta: #102 - /mi-cuenta/<br>Términos y condiciones: #1197 - /politica-reservas-cancelaciones/ Theme<br><br>Name: Twenty Seventeen Child Theme<br>Version: 1.0<br>Author URL: https://PlanetariodeSeron.com<br>Child Theme: ?<br>Parent Theme Name: Twenty Seventeen<br>Parent Theme Version: 3.2 – 3.6 está disponible<br>Parent Theme Author URL: https://es.www.ads-software.com/<br>WooCommerce Support: ? Templates<br><br>Overrides: – Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>product-external-affiliate<br>product-grouped<br>product-linked<br>product-pre-publish-modal<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br><br>Disabled Features: minified-js<br>new-product-management-experience<br>settings<br>async-product-editor-category-field<br>launch-your-store<br><br>Daily Cron: ? Next scheduled: 2024-06-12 17:48:39 +02:00<br>Options: ?<br>Notes: 22<br>Onboarding: completed Action Scheduler<br><br>Completo: 130<br>Oldest: 2024-05-13 12:26:02 +0000<br>Newest: 2024-06-12 15:11:05 +0000<br><br>Pendiente: 2<br>Oldest: 2024-06-12 16:26:02 +0000<br>Newest: 2024-06-12 20:26:03 +0000 Status report information<br><br>Generated at: 2024-06-12 17:14:17 +02:00<br>

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @alraul,

    Entering in the site you can check events ordered by date time. After entering in an event and follow the process to buy tickets, in the cart, the time of the event apears 2 hours later. That happens just after last update some days ago.

    I’d like to learn more about this to understand the issue better. Could you please let us know if you’re using a third-party plugin to sell event tickets? If so, which one? And can you confirm if the event gets its hour changed somehow after a purchase? If you could share screenshots to illustrate this better that’d be great!

    If you don’t already have a screenshot service installed, here are a few free options:
    https://snipboard.io
    https://prnt.sc/
    There is also a walkthrough guide here:?https://en.support.wordpress.com/make-a-screenshot/.

    Thanks!
    -OP

    Thread Starter alraul

    (@alraul)

    Hi @omarfpg

    Thanks for your answer. Yes I use EVENTON, for saling tickets. Te time is only changed in the cart, and later in the mails. I attach some screenshots.

    Raul

    • This reply was modified 5 months, 1 week ago by alraul.
    • This reply was modified 5 months, 1 week ago by alraul.
    • This reply was modified 5 months, 1 week ago by alraul.
    • This reply was modified 5 months, 1 week ago by alraul.
    Thread Starter alraul

    (@alraul)

    Sorry, the site don’t left to me to upload images, The ONLY option that appears in the block to upload an image is FROM URL, I typed the URL C:/Users/Raul/Desktop/001.jpg but it says “This image has an empty alt attribute; its file name is 0001.jpg”

    But images does’t appears here ??

    I used chrome, firefox and edge navigators to try it, and in all of them the ONLY option is UPLOAD from a URL.

    Hey, @alraul!

    I recommend using https://snipboard.io to upload screenshots. You can share the direct link to the image as a response to this topic or add to the image block.

    Having said that, please note that EVENTON is a third-party plugin and we are not able to help with them.
    So please reach out to it’s support so they can assist you ??

    Please let us know if there’s anything else we can do to help or if you have any questions.

    Have a wonderful day!

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi there ?? ,

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions regarding core WooCommerce.

    You may also reach the EventON plugin support team here: https://www.ads-software.com/support/plugin/eventon-lite/.

    All the best,
    Omar

Viewing 5 replies - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.