The To field is sending to the admin email

  • Resolved LinMcHugh

    (@linmchugh)


    1 year, 5 months ago

    I am not using the form for the moment. The To field has two emails, none of which is the admin-email, but it is still sending to the admin email???? Why???

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Jonathan Martínez

    (@jonathanenlared)

    Hey @linmchugh

    Thank you for reaching out about this today.

    I’ve seen this behavior before, usually, is related to a setting on a SMTP plugin. Could you confirm if you are using a SMTP plugin for email deliver on your website? If so, could you share which one?

    Best,

    Thread Starter LinMcHugh

    (@linmchugh)

    I am not using an SMTP plug-in. The client uses outlook and has someone set everything up. However, we were using Formidable forms before, and it was recognizing that I took the [admin-email] out. It is not now. I have two email addresses. An [email protected] and my email address.

    Plugin Support Jonathan Martínez

    (@jonathanenlared)

    Thank you for confirming this. Could you please export your form as an XML file and attach it to your response? If you need help with exporting your form,?here are some instructions?that may help.

    You can upload the XML file to a cloud service and share a link here.

    Best,

Viewing 3 replies - 1 through 3 (of 3 total)
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