How may we avoid the step for selecting shipping address in the app?

  • Resolved kfwebmaster

    (@kfwebmaster)


    1 year, 7 months ago

    We are accepting donations via woocommerce, using this plugin.

    These “products” are marked as virtual products, since they dont have a need for shipping.

    Recently (the last day or two), Vipps has added a step in the app for selecting shipping address. This option is not needed for our use case, and is a unneccessary extra step that might confuse some donors.

    A rule of thumb is that more steps means lower conversion rate, so we’d like to avoid this step.

    Is there a way to disable this?

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Thread Starter kfwebmaster

    (@kfwebmaster)

    According to the vipps docs, this new flow is the only flow:

    https://vippsas.github.io/vipps-developer-docs/docs/APIs/ecom-api/vipps-ecom-api-faq#express-checkout

    The docs also suggest that using the Userinfo API will allow for a flow without shipping options. Is this something that can be added to this plugin?

    Could be a useful feature for webshops that accept donations, like ours, or sell licenses, digital material, or anything else that doesn’t require shipping.

    • This reply was modified 1 year, 7 months ago by kfwebmaster. Reason: more information
    Thread Starter kfwebmaster

    (@kfwebmaster)

    We are using this option, which should be correct when address fields are not needed.

    Thread Starter kfwebmaster

    (@kfwebmaster)

    I’ve tried using the Vipps Checkout alternative.

    This also shows the option for address fields, even though I have checked this option:

    The prouduct is set to virtual, if that matters, and I also tried setting it to downloadable, but I still get this option:

    Plugin Author Iver Odin Kvello

    (@iverok)

    Hello,

    Sorry about this – Vipps are changing the Express Checkout mechanism as we speak, and this was an unhappy sideeffect. As you see, the Checkout settings will not affect Express Checkout at all, and the old “use the regular flow” option is currently out of order.

    We are working on finding an alternative solution ASAP and will update this thread when ready.

    Thread Starter kfwebmaster

    (@kfwebmaster)

    I see. Thanks for the reply ??

    Great to hear that you are working on it!

    Plugin Author Iver Odin Kvello

    (@iverok)

    Should be ready monday; possibly tomorrow. I’ll update this ticket.

    Plugin Author Iver Odin Kvello

    (@iverok)

    Fix is out on the master/main branch on github (https://github.com/vippsas/vipps-woocommerce) if you are feeling impatient. Testing is ongoing.

    New logic is to not ask for addresses for virtual products, unless overridden by a new option in the settings.

    Thread Starter kfwebmaster

    (@kfwebmaster)

    Looks good!

    Sounds like a solid solution ??

    Plugin Author Iver Odin Kvello

    (@iverok)

    Ok, great! If you want it tweaked, I see there are some different variations possible, but we’ll let this version be available on github now and will push it as 1.14.2 on monday.

    Thread Starter kfwebmaster

    (@kfwebmaster)

    The plugin is out on our webshop and working fine ??

    Thank you so much for solving this so quickly! ??

    Plugin Author Iver Odin Kvello

    (@iverok)

    Great that it works for you! 1.14.2 is now out with this behaviour in place.

Viewing 11 replies - 1 through 11 (of 11 total)
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