Hi, thanks for reaching out.
There is most likely a JavaScript error on the page. If you have a bit of technical background you can open the browser console and diagnose the issue directly https://www.ads-software.com/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis. Alternatively, try a quick plugin conflict test. Does the issue resolve if you temporarily deactivate all plugins not authored by SiteOrigin and temporarily switch to the Twenty Twenty theme? If so, reactivate your theme and then plugins, one by one, checking for the issue after each activation.
