The way to request support

  • Plugin Author Kevin Pirnie

    (@kevp75)


    1 year, 11 months ago

    If you have issues and need help, the best way anyone can help you is if you post all pertinent information with your help request.

    At the very least, you need to let us know what version of WordPress Core you are on, and what version of the plugin you are on.

    Other helpful information is the web browser and version you are using, what OS are you running, and posting a debug.log (https://www.google.com/search?q=how+to+enable+wordpress+debug+log&oq=how+to+enable+wordpress+debug+log&aqs=edge..69i57j0i22i30j0i390.7903j0j1&sourceid=chrome&ie=UTF-8)

    If you do not post this information, you are only going to waste time going back and forth with developer who need to be able to test with your environment in order to debug an issue. If enough time passes and you do not reply with the information requested, your “help/support request” is likely to simply get closed without an answer for you.

    So… do yourself, and every developer out there a favor… re-read the above…

  • The topic ‘The way to request support’ is closed to new replies.