the worst Customer support ever

If there’s a rating for negative stars, I’ll give this company that rating.

You are proficient on WordPress, yet you do not possess knowledge of the default admin login address. My 7-year-old child is familiar with that information. They respond rapidly to my requests, but I think it’s a language thing. Even when I send them a screenshot of their username, they reply with, “I don’t understand what you mean.” The best thing to do is hire a company that is from your country. If you’re shipping from Hong Kong, this is the company for you.

And their support team set everything up about a month ago, and then I got prices that aren’t real. The extra shipping will be charged to your card after I paid and printed the label, what a ripoff!

Then I completely lost all the settings. I went to my easy ship account, and they told me my WooCommerce was disconnected, my client received a price of $7 to ship from my warehouse to an in state client. The package weight was 4 pounds (1.81 kg). I’m pretty sure I’m going to get charged more for this package. I cancelled my account and paid for a membership that only lasts 2–3 months. It was a waste of money and time.

At all costs, avoid them.