[Analytics] ALL category products shows on SINGLE category download report

Hi there,

The way you describe it sounds correct. On my test site, for instance, I’ve selected the category Tshirts, like so:

Once selected, it updates the table at the bottom according to the category selected:

The table should be the same as what you’d get in the CSV file when you click download. This was true for me as I stepped through this process on a sandbox site where the minimum plugins were active. This was the CSV, which is the same as the product table:

It sounds like you’re using it the right way, but it’s possible that another one of your plugins is influencing the result. Do you have many other plugins installed? If yes, you may need to run a conflict test to checked.

The least disruptive way of doing that is by using the Troubleshooting mode of Health Check & Troubleshooting. It simulates disabling your theme and plugins, so that you can reactivate only the necessary ones (WooCommerce, in this case) to test. It won’t affect your site for anyone else, nly you will see the changes.

Let us know the outcome.

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Hi @corsonr , sorry! I just saw you guys reply me already. (I didn’t get the comments replied email notification by @eastofwest )

I’ll start the troubleshooting today and get back you as soon as possible.

Thank you so much!

@eastofwest Hi, I found a pattern. If the CSV report can be downloaded directly on page, the data will be correct! But if the CSV report sent by email link, the data will be wrong.

I only use these two plugins:
– WooCommerce 5.1.0
– WP Mail SMTP 2.7.0

Theme: Twenty Nineteen 1.7 + WordPress 5.5.3

For your reference.