Hi @shoptak,
There might be an incompatibility with your theme and other plugins
In order to check if this is an issue triggered by another plugin or from inside our plugin, please follow my below instructions. I need to make sure that our plugin is functional with the basic WooCommerce & theme on your site or not.
– Create a full backup of your site and keep it in a safe place.
– Updates all current active plugins on your site to the latest versions, and so do WooCommerce and WordPress, too.
– Switch the theme on your site to the WPClever theme.
– Deactivate all other plugins, except for WooCommerce & our plugin.
– Check the front-end behavior.
Please follow these steps. If after taking these steps and our plugin is working again, then it’s another plugin or theme on your site that has caused this, you can find that out by deactivating plugins one by one to find the culprit.
If it is related to the premium version, please submit a ticket on Support Forum on our website then we can help you to make our plugin work well with third-party plugins/themes or match with the design scheme of your site for free customization service.
Best regards,
