Theme Customizer not saving issue. Very strange one. Any idea?

  • Hi,

    I have implemented WP Theme Customizer into my themes and in most of the cases, it works without problems.

    But I have got a strange issue from only a few clients. They changed some options using the customizer and saved but the changes have never been updated in the frontend. When going back to the customizer screen, all changes reverted back just like nothing happened.

    I tried to check the browser console, debug the code but no luck. There are no error messages, nothing. Really, I could not find what is the cause on this strange issue.

    It never happened on my end so I also have no idea why.

    Have you ever experienced the same case like mine? Any idea on the issue?

    Thank you,
    Paul

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator t-p

    (@t-p)

    You mean “customizr” theme? Yes? Then you may also want to post at this theme’s support forum:

    https://www.ads-software.com/support/theme/customizr

    Thread Starter uxbarn

    (@paulc-1)

    No, I mean the Theme Customizer API of WordPress itself (https://codex.www.ads-software.com/Theme_Customization_API).

    I have implemented it into my themes and some of my clients got a strange issue that it does not save the values (well, the customizer shows the status as “Saved” on the saving button but actually it does not).

    I tried to debug the code with “get_option()” function. The function returned me the values properly on the customizer’s live preview screen. I saved it (and it already showed as “Saved”). But when I checked the frontend, the function returned “false” which means the option object did not exist in the database. Looks like the customizer did not really save the values as it said it did.

    No error messages, no clues on the console log, it is just not working on only a few clients, not all. So I really have no idea why.

    Adriana

    (@dreamwebdesign)

    I have the same problem but I could identify that WooCommerce plugin is causing it to malfunction. I tried to disable plugins one by one until I was able to save again.

    Anyway I have a theme that supports WooCommerce customization and I can’t do anything because it doesn’t work with the plugin activated. When it’s disabled, it works but I do not see the WooCommerce section in the Customizer…

    QUESTION: Where is Customizer saving the data? It is possible to alter the file or database table and add what I need???

    @paul.c Did you ever find out the issue? I’m having the same problem with a few customers only, and likewise, I can’t recreate it.

    I think they may just need to clear their cache or do a full refresh.

Viewing 4 replies - 1 through 4 (of 4 total)
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