Theme Customizer not working

  • Resolved timeaso

    (@timeaso)


    6 years, 2 months ago

    Hello,

    my customizer was working just fine before (November? December? 2018) and then I haven’t used it for a while (till 2019). Meanwhile my hosting updated my websites to WordPress 5.0. I thought everything was OK, but apparently my customizer stopped working, not sure when. It is not working on either of my websites (I have tried it on three websites; one was completely clear, brand new, with just a wordpress theme).

    I have tried everything (but I hope it is not everything, otherwise I do not know what to do):
    Made a new website with WP (WordPress) 4.8.8 and 4.9.9 with nothing but a WP theme
    Increased server memory
    Checked if my WP address URL is identical with my site address URL
    Updated all my themes and plugins
    Disabled all my themes and plugins
    Tried it on two different devices
    Tried to add the following codes into my wp-config.php file:

    remove_action(‘shutdown’, ‘wp_ob_end_flush_all’, 1);
    define(‘CONCATENATE_SCRIPTS’, false);

    Checked if there are some mu-plugins (there are none)
    Asked my hosting provider – and they tried some things which didn’t work either

    Is there anything else I can try? I am really hopeless right now.

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • If you look on your server, is there an error log file? If the problem is PHP, it would be in the file.
    Since it is the Customizer, it’s more likely to be a javascript problem. The errors for javascript are in the Developer’s console which is part of your browser. You typically need to open the console and then try the Customizer and see what errors are written there.
    Then you can contact either the theme or plugin support forum for help with that error.

    Here is the list of known problems we’ve encountered so far:
    https://www.ads-software.com/support/topic/read-this-first-wordpress-5-0-master-list/

    Thread Starter timeaso

    (@timeaso)

    Thank you for your help. I checked the page with my browser’s developers console and basically found out that everything is fine, but my hosting providers are lazy. So I contacted them again and they finally fixed it.

Viewing 2 replies - 1 through 2 (of 2 total)
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