Theme did not render on a user's PC

  • Resolved Toni

    (@tools4toni)


    9 years, 10 months ago

    This is an FYI – information only. I cannot troubleshoot this logistically.

    We were checking my site out at the organization at which I volunteer. It’s a large, newly equipped, operation. Co-sponsered by Dell, etc. I created my sites for my volunteer work at that location, so it has to work there.

    My Orbisius generated child theme did not render when the site loaded at their location/offices. It was a pre-Netscape looking framework, the HTML stuff only. They checked with tech support – who said it was something on my end.

    – They were using Chrome and IE.
    – I did not have time to check multiple PCs while there.
    – I have not had problems like that when I have been on the site, every day, all day, before or after:
    I use Chrome and FireFox on desktop,
    Chromium in Ubuntu on laptop (I don’t remember if I checked that),
    Chrome, Dolphin and iCab on iPad/iPhone,
    Chrome on Android tablet.

    From home, I just now changed back to the “parent”? theme. (And deactivated Orbisius.) And now it renders as expected for them at the organization. (I called.)

    Bummer!

    I have no speculation nor clues to offer, I am not tech literate. I will try to answer any questions.

    https://www.ads-software.com/plugins/orbisius-child-theme-creator/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author orbisius

    (@orbisius)

    Toni, please first check with the original theme developer.
    Please, use the official support forums at club.orbisius.com

    Thread Starter Toni

    (@tools4toni)

    Oh. I apologize. I just wanted to give you input on something that may become an issue for someone else. Not to resolve anything. No complaints either.

    My review will remain as is. I think your plugin is awesome.

    I am not sure what to say to the original theme developer?
    “When I use your theme it works fine”? I do not understand enough, that does not make sense to me. So I will leave it alone.

    Sorry. Thank you.

    Plugin Author orbisius

    (@orbisius)

    Thank you!
    Just ask them is you Theme Child Theme friendly.

    Thread Starter Toni

    (@tools4toni)

    Ah! Okay, I will. Thank you.

    Thread Starter Toni

    (@tools4toni)

    Hi, I checked with the developer and it is child theme friendly.

    I am going to try again – it could just be that particular PC in the office. I never had troubles otherwise.

    I will let you know.

Viewing 5 replies - 1 through 5 (of 5 total)
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