Unable to register to newsletter

  • Hi,

    first my shop is offline /Maintaince mode

    I have a newsletter register form in the footer and as pop up. but after entering email adress and clicking on register I got this failure
    There was an error when sending a confirmation email for your subscription. Please contact the website owner.

    The page I need help with: [log in to see the link]

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  • Plugin Support B C. a11n

    (@battouly)

    Hi @ghost4154,

    “There was an error when sending a confirmation email for your subscription. Please contact the website owner.“

    Can you make sure the email address you are using is one from the list of your authorized emails on your MailPoet account? If it wasn’t, you can change the email to an authorized email, then go to the?MailPoet’s Settings > Key Activation tab?and click on the “Verify” button again to update the status of the subscription.

    It would also be worth clearing your browser’s cache after updating the email.

    If you confirm the email is authorized, then kindly contact us at Woo.com > My Account > Support and send us the following:

    • A screenshot of the MailPoet > Help > System Status page. Please ensure to capture the whole page or make several screenshots.
    • Copy and paste the information from MailPoet > Help > System Info.

    Please include a link to this forum thread in the ticket, so that we can keep track of what’s already been done.

Viewing 1 replies (of 1 total)
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